Hibbett SportsReviews of hibbett.com

The app doesn’t open it just keeps crashing immediately. Even when it’s working they sell items they don’t actually have in stock then have to cancel the order later because if it. Customer service is trash too

Ordered shoes for my son last Monday. It’s been in process for 6days. I started initiating contact with the bot and was sent an email Thursday. Contact was insanely slow often waiting the next day to hear back. Today is Saturday, still no shipping updates so I decided to try to cancel the order and of course that was an issue too. There’s just no respect or consideration for the consumer at this company. I will not be giving this company another chance.

Useless costumer service. I don't know how this company is in business. My order has been sitting in Winslow Az for 4 days now without any movement and when I asked for a refund, Pam from costumer service said I have to wait six more days and disconnected.

As others have said, customer service is terrible. They do not stand behind their products. We purchased $180 football cleats at the beginning of the summer. No games and they are separating from the sole. No help from Hibbett

I placed an order for Nike Blazer sneakers from Hibbett Sports on 8/17/2025. Order was marked as “shipped” the next day on August 18, 2025 and received a tracking number from FedEx. It is now August 27, 2025 and my package has still not been given to FedEx. I have contacted Hibbett twice to resolve this and all they do is make excuses, say to“check back later” and the reps quickly end the chat immediately after so I can’t argue. I ordered these for my daughter’s first day of school (which is today), she obviously didn’t have them for her first day and it’s extremely disappointing. After a quick Google search, I can see how many other people have experienced the same issue with this company where they receive tracking for their items but never actually have their items handed over to the courier and ultimately do not receive their orders. Unfortunately, Hibbett is the only store that had these sneakers in stock and I wish I’d never ordered from them. Will be seeking my money back. STAY AWAY.

I GOT A PAIR OF USED SHOES ,I RETURNED THEM THE SAME DAY.I CALLED HIBBET AND THEY TOOK MY COMPLAINT AS IF IT WAS NOT A BIG DEAL. WHAT THEY DID WAS TO OFFER A 20% CODE TO USE ON MY NEXT PURCHASE. I WENT ON THEIR WEBSITE TO PLACE AN ORDER FOR THE SAME SHOES BUT SINCE THEY WERE ON SALE I COULD NOT USE THE 20% CODE THEY GAVE ME. WHAT A DISAPPOINTMENT. Unfortunately I can't upload photos.

This company sent me a completely wrong order and asked me to print a label and send it back in order to be refunded for what I ordered. For reference I ordered a girls size 1.5 Nike blazers and got men’s size 10.5 shoes I don’t recognize. They expect me to print a label and correct their mistake before releasing my money. I have never had this experience and have had to contact my bank to dispute the charge. I told them k would send the shoes back that I didn’t order and don’t want but they can’t hold my money hostage while I wait for them to process this. They disagreed and would not refund me. I do not trust this company and will never shop here again. Recommend you do not shop here

Hibbett sports I just hate ordering things from there website it seem like they post things and then when you purchase it they cancel it talking about its a glitch in the system come on now I have order shoes and only 1 shoe came in the box this is ridiculous order a white north carolina jordan shirt it came dirty I had to go to the nearest Hibbett store in Tavares to change it out I have spent so money with this company it a shame I can dame near sell them sum shoes back I just don't understand this company maybe I need to stick with nike.com even the sales on here is no good 10 dollars off coupon no good about time you used it they charge for shipping so that your 10 dollars coupon right there I hate hibbett sports online shopping