Hibbett SportsReviews of hibbett.com

I went to Hibbets on university drive in Huntsville Alabama. I dealt with a manager named Leann she was the worst manager I have ever encountered. She apparently does not like her job it showed before she even approached me. I saw her interaction with another customer who asked for a manager and she rolled her eyes because she was made aware that they didn’t want to deal with her but someone else. When Leann approached me she was cold and rolled her eyes when i was asking for assistance looking for an order. Like helping me was too much. Looking at the interaction with a couple other employees it seems that it’s time to demote. Specifically because of this girl I will not shop with this company if you have people running your business like trash then you don’t deserve out business and apparently Nike needs to rethink this business they do with the company as well. I will be sending a review and pictures and a little video footage.

I would not buy from this company. I ordered my granddaughter a pair of sneakers for Christmas. I got one shoe called customer service and talk to two very rude men then transfer to a supervisor after a fight. His name was Jay Very rude. I asked if they could send me a new pair and I’d send their one shoe back and they said no I had to send the shoe back before they would resend me a pair which I wouldn’t have by Christmas and this was their mistake not mine and then I had to return one shoe which is 20 minutes away one way for me so that was an inconvenient I had this happen with Amazon one time and they overnighted me the right shoes and told me to throw away the one they sent me very bad customer service I would never buy from this company again Their mistake became my fault I guess.

I wish I could give 0 stars. I placed an order on Nov 15th, the shoes arrived but did not fit my son. I returned by mail and requested a refund. It is now December 15th and I still currently do not have a round. I've been told the bank has your refund,I called the bank and was told no refund was issued and pulled my statement. I have been giving the run around for 82.63. They went so far as to email me a bogus email today stating the refund was issued on December 1st . With a claim number. Never again

WARNING Don’t buy from Hibbett Sports they return policy has changed and they are not telling people about.

I was a member with hibbett since October 21st 2019 and today December 13th 2025 I deleted my account and requested all my information be removed from their system. After years of purchases and years of no being selected for any of their sneaker raffles and today was the last straw. I put an item in my cart and while I was checking out putting in my new debit card they removed the item from my cart and the item sold out. Footlocker has had more loyalty to their customers. No thanks Hibbett, Good Riddance!

This company sucks. Worst company ever. Be aware you will lose your money if you buy with them. They claim they shipped your package and then dont. You even get shipping notices and then when you call Fedex they dont even have the package. DO NOT BUY

I ordered some shoes from in store to have delivered to my home. I realized that they were taking some time to get delivered. We go to the store to see why we haven't received the shoes yet and was told that the shoes weren't able to be fulfilled so I had to contact customer service to get my refund. I didn't understand that because I paid for my shoes in the store, but I contacted customer service. Customer service said they they couldn't issue the refund because I purchased the shoes in the store. I had customer service on the line with me while at the store and he told the store that they needed to be the ones to refund me. The store employee said that he couldn't because it wouldn't allow him to when he scanned the receipt. Customer service is escalating this to corporate but in the meantime I'm sitting here without shoes or my money. Now I have to inconvenience myself and dispute this with my credit card company.

I went in to get some shoes and socks for my husband. No one greeted me and did greet the man that came in way after me. Terrible customer service