Hibbett SportsReviews of hibbett.com

There needs to be a no star choice for this place. Same problem as everyone else. I won the online raffle for the Jordan 11 preschool and haven’t received nothing. No shoe or refund. I got an email that said,"Your order has been shipped. The tracking label number was legit, but the shoe never made it to USPS. I filed a claim with their so called free insurance they give you and never hear back from them. I will definitely file a complaint with the BBB. The sad part about it, this is a gift for my child for Christmas.

Don't shop here. My son entered the contest to get the new Jordan's put on hold for us until 12:00. He received emails and text messages saying he won and to pick up his jordans by 12. We went to southland mall to pick them up and they sold his jordans before we got there and we came before 12. I hate this place the employees are rude and unprofessional. I will never shop here again.

They should not have a delivery option for they are not capable of covering that side of there business services. There process is extremely embarrassing. Just think about it! your buying shoes that cost a pretty penny and they offer you reg postage. There insurance system that they add on to (select items )is a joke( Route) . 10 days Now still waiting for shoes? They say mam wait another 3 to 5 days and call back. Are we really serious here? So unless u purchase directly in the store don't rely on their process for shipping and handling. Child like Management as well. It sounded like they were reading from a manual or u tube video😂 on learning how to deal with situation with customers and delivery.

Do not order from Hibbett City Gear. They are scammers. Never received my shoes. Tracking number didn’t work, order number was invalid. When I call their customer service number, it disconnects after it says “transferring to an agent”. Same with their online chat option. It never directs you to an agent. I have filed a claim with PayPal to get my money back .

There needs to be a no star choice for this place. Same problem as everyone else. You order something and you get a "Your order has been shipped" email with a tracking label number but never gets to USPS or UPS. You file a claim with their so called free insurance they give you and never hear back from them. I will definitely file a complaint with the BBB and file a claim with my bank to try to get my money back.

Don't buy from them... If there is a problem, their customer service is non existent and when they do get on the line or chat, they are rude and tell you it's our problem, hang up on you and will not do right by you...

I should of took the time and read the reviews.order sneakers on the 6 of dec. Got a label created email about 2 days later and item still hasn't shipped as of today dec 18.should of known that as soon as I received an email saying ur shipment is protected by whatever insurance they have that there was gonna be problems.call customer service and they said package was lost..UPS never received it🙄. So had to file claim havent heard nothing from them. Paid thru PayPal, hopefully they can get my money back.never again

Worst company ever, never got my package trying to get a replacement is a joke, have to go through Route to file claim, still don’t know if I’m getting replacement or refund definitely not getting it by Christmas, please beware!!! I contacted BBB. I see they have a lot of complaints!