Hibbett SportsReviews of hibbett.com

Its hard to image a place willing to sacrifice $300 in shoe purchase by not letting you use thier bathroom. Ill order my shoes elsewhere.

I am absolutely livid with Hibbett and will be closing my account and no longer doing business with them. My kids "love" Hibbett. And stand in long lines to purchase "New Drops." So, a few years ago, I opened a Hibbett account to shop for my kids, and purchase gift certificates for them. This past Christmas, I purchased a gift certificate for all of my kids!! On or about 2/11/26, one of my kids purchased a t-shirt from the Hibbett location on Rockwell in Oklahoma City. On 2/18/26, around 14:00, my daughter went to this location to exchange the shirt, only. A black male employee asked if she had the receipt. She informed him, "no." He asked for her phone number to locate her Hibbett account. She told him that she didn't have a Hibbett account, but her girlfriend did, and asked him to look up her account. She stated that he immediately got an attitude, acting homophobic and like j-e-r-k, and refused to honor Hibbett's return policy. My daughter called the customer service phone number for Hibbett. She spoke to a gentlemen that assured her that she may exchange her shirt, as a part of Hibbett's return policy. He asked to speak to the gentleman in the store. He refused to get on the phone, or to speak with his co-worker. And he told her to tell the gentleman from customer service to call someone from his office. Not following company policy can lead to a discrimination lawsuit. That's why policies are put in place. As I was walking out, he smiled and said, "maybe you should consider making a Hibbett's account." And he giggled. This is ghetto and unprofessional!! I'm appalled at the lack of management for this location!!! This is unacceptable.

I ordered online they send the item with the security tag still attached I call them and they say send it back but charges 18 to 20 dollars more,I'm very unhappy highly upset and disappointed of how this company went about trying to handle the situation of their mistake!!!! Really 1 star is too much credit for them!!!

Never order online between thieves, employee carelessness and their return policy and them being entitled to free money

Had to give one star but it should def be zero ordered shoes on 24 jan package has been sitting at a hub for over a week no updates no movement ..told by FedEx contact shipper cause from what they see it's likely stolen...all hibbets could tell me was to keep waiting and ten days after the last scan I can file a claim which is insane I've already waiting 18 days on shoes that aren't coming?? The customer service and attitude I received behind money I spent was last straw ...

I want to let you know that I had a very poor experience in your store # 89 today. I purchased a pair of shoes from your associate #221266 (Efinity). She was extremely rude, unhelpful and had a very poor attitude through the entire process. The store was empty except for my wife and I. There was loud offensive (cuss words and ugly lyrics) music playing which made communication extremely difficult. The store employee seemed as though we were bothering her throughout the entire process. Very negative experience!

Walked in the store two people was working. No one greeted me at when I came in the door. It just kept unpacking boxes putting out products. No interaction with the customer at all even when I walked out the door no one said bye or anything. They need to work on customer service better please I didn’t even buy no product out of there

I will NEVER shop at any Hibbett store again. I won a raffle for 2 different shoes and never received either pair. I spent over $450 just for them to tell me “your claim has been denied and do not contact us again because all claims are final.” The crazy part is they have both pair of shoes in stock so they can easily replace the shoes that were delivered to the wrong address.