Hibbett SportsReviews of hibbett.com

Why the hell would y’all be closing at 6 just pisses me off like ppl don’t work

If I could leave zero stars I would. Stay far far FAR away from this place. Ordered 2 pairs of cleats for my son for football. The stupid tracking app that they use said the package got delivered to my house. It did not. I called customer service and they basically just told me that it was gone and there was nothing they could do about it.

Stay away. Defective Merchandise and NO customer service. Washed a pair of shorts before wearing and they fell apart. Took back to store and they said since we had washed them, they would do nothing to replace them. Who wears clothes without washing. The person in charge could care less about customer service.

I ordered another pair of Mid Blazer 77’s and I order them a week ago. I was not told or even informed my package was not gonna be delivered to my address or told it was gonna be delivered at USPS. I call ups because I was told my package was delivered but couldn’t find it, was told my package was delivered to a USPS 30 minutes away from my house and that I can go pick it up there. I drive there and get told it’s still on a platform and not gonna be delivered till tomorrow. I asked to see if I can get a tracking number and they said I have to call the carrier, so then I call Hibbetts and get told the SAME EXACT THING EVERYONE TOLD ME. I tell them the situation and pretty much just say “where tf is my package” no communication, no other things told to me. I still don’t even know where it’s at or if I’m even gonna get it today, this is by far the WORST experience I’ve received yet from any shipping company

Order came days after my expected delivery day…. I wouldn’t recommend ordering anything from hibbett online to anyone. It’ll be better to just go to a local store. I missed my brothers party because my shoes wasn’t here on time… Very dissatisfied customer.

My son wanted a specific Nike football glove. I looked everywhere and could not find them. A Google search lead me to Hibbetts. I had never heard of them, but they had the glove in stock and the right size so I ordered them. They arrived in less then a week. The gloves arrived and they were dirty. They are supposed to be brand new. They will get dirty soon enough so not that big a deal. Then I noticed the electronic security tag was not removed!! I drove 60 miles roundtrip to a Hibbetts store that was closest to me to have them remove the security sensor. I arrived at the store and there's a giant sign in the window..."Unable to remove security sensors from clothing items." What? Seriously? I went inside and the clerk told me their removal tool was stolen so they can't help me. Luckily for me the store next door removed the sensor. Hibbetts is terrible!

Sent me heavily worn shoes with dirt on the soles and deep creases in them. Followed return instructions and unable to print a return label. Keeps saying that my information doesn’t match with the order number. I will no longer be ordering from this company. I am really upset that I paid full price for worn shoes. I could have just purchased from eBay if I wanted previously worn shoes!

So my fiance and I use to buy a bunch from here, up until recent events, which made me rethink everything. Call me whatever, but I ordered a new era lightning 4 bulls hat over a week ago and still "processing" and not a single customer service rep can give it to me straight. One said idk, and the other says its processing now and within the hr I'll get an email w my new info....3 hrs later....nothing. that's where I'm at now. Still waiting. Was told the first store didn't have the hat but the next did. Ok.....then why am I still in process a week later....