Hibbett SportsReviews of hibbett.com

I never write bad reviews but I have to. I'll never buy here again. I needed some gloves by the weekend for a playoff game and paid extra for 2 day shipping on Tuesday. I received 2 left hand gloves in 2 different sizes that were stapled to a hanger. I contacted them Thursday morning at 8am when they opened and asked them to reship me the correct item in 2 days again and was told I have to ship this back, wait 3 days for a refund and reorder and they can get it to me by next Thursday. Instead of making this right they thought it is a good idea to make a customer go to the post office to return garbage and drive around town to find gloves in time for a game. My advice is don't buy anything from here if you really need it, you can't trust them to deliver or make it right after they make a mistake.

Employee refused to accept a return. Not by one but by 2 people today. Bought shoes less than a week ago in our case. He put them on and didntlike how they felt after walking in them for a few. They said no, they've been worn. I'm not taking them. In other case, online purchase, kid went to try on and too small. Refused to accept a return. Lost several customers today. Your customer service in the Jefferson City, MO store is nasty. Not accepting the return is one thing, being a hateful, rude, nasty person is another.

My package had one digit incorrect on the shipping address, Hibbets customer service refused to call FedEx to correct it. I will never order anything else from them. Customer service is non-existent.

I placed an order for cleats for my son, and when the product was received they were USED. The shoes were dirty and filled with dog hair. That is not good customer service. Only thing they wanted to do was say sorry in give me 20%off on my next order. Why would I give them more of my money to receive use product again.

The hibbett phone customer service reps on the phone are completely rude and obnoxious. Everytime you ask them a question its always an idk or we have limited access. Then when you wanna speak to a supervisor you always get there's no supervisors here now. They will have to call you back. Now if that's not terrible customer service then idk what is. Whats the point of dealing with customer service if you dont to do your job. Something has to be done about this. Cause in person dealing with customer service this type of stuff doesn't happen like this. Those phone reps need alot more customer service training.

They delivered my items to the wrong address and acted like they didn't want to fix the problem.

The older hispanic lady with all the tattoos that works in this store has horrible customer service. I had a Door Dash order to pick up in here and after looking at the bags and not seeing any like the one that was in the picture for me to pick up for the customer, i walked to the checkout counter and she said "we can get the shoes for you, but we have bags everywhere you will have to get that on your own." Lol. After scanning two of the tags on the bags and neither being right, I just unassigned the order. I will NEVER go into that store again. If you hate your job that much, find a different one. I mean it was obvious that I didnt just come in there and ask for help right off the bat, i looked around the store first myself and only then tried to get help.

If I could give zero Stars I would. We pay $234 for a pair of shoes when they arrived inside was a pair of used dirty shoes. Hibbett sports refuse to give us a refund or our shoes. Do not do business with this store!!