Hibbett SportsReviews of hibbett.com

I will never order a pair of shoes from here again. The shoes didn't match the picture, it took months for an agent to send me my return label and over a month to get my return processed. Terrible experience. Just buy directly from the brand.

Hey guys I ordered a pair of Chuck Taylors platforms the new joints on sep 1'st,. It's now sep 12th an still no shoes. There was no need to try and be one of the first to rock them.I may never order from them again.

First and last time i order from Hibbett. Ordered my son the AJ1 for the beginning of school and the order never arrived. It was in process the whole time, the status never changed. Spoke to two different agent's and the last one couldn't give me a date on when it will arrive. Left me with no choice but to cancel the order and go buy it at another store.

I absolutely hate ordering online from Hibbett and will no longer order online. I’ve placed several orders and always have two issues: it will say things are in stock but when you check out, it’s not (this happens offen) AND they always ship your order in multiple packages from different stores, which is annoying to receive six packages at different times but not a deal breaker. The last straw was when the last two orders I placed were immediately cancelled. I called customer service after the first one was cancelled, they apologized and gave me a coupon. I called again after it happened a second time and the rep said I was flagged as a re-seller and couldn’t place any online orders. Mind you, the order was for ONE JACKET. How one jacket makes them think I am a reseller is insane. The rep couldn’t give me any answers. My next concern was that I never received a refund of the gift card I used on that order that was cancelled. The rep told me to wait three more days for the refund email. Again, this doesn’t make sense so I asked for a supervisor who said the rep was mistaken and said she would gave me the information for my Hibbett gift card. Then she hung up on me!! I called back and eventually got the information, but this is just not worth the headache (after 40 minutes on the phone). I will NEVER order from Hibbett online again. I like their stores but the online process and customer service is horrible.

Hibbett and there customer service is an absolute joke !!! Very rude, wouldn’t even expedite the shoes that supposedly went missing through UPS. UPS stated they received an empty box/item missing. Now I have to wait for a claim to be filed !!!! Stay far far away from this place absolutely horrible

Tried to place an online order for several days from multiple different devices. Had to call customer service who promised I would receive a 25% discount. When that did not happen, customer service STILL would not help me or review the call where I was promised 25%. Terrible customer service from even the supervisors

This is by far the Worst customer service I've ever TRIED to deal with or contact!!! Been on hold for over hour 2 separate attempts. Doesn't matter if you text, chat or BEG for call back, you sit on hold forever. Can't believe anyone should have this much trouble with what used to be a great company.

I received a pair of shoes and left shoes look it was the store sample, complete dirty. Unacceptable. I paid $80 plus dollars.