Hibbett SportsReviews of hibbett.com

I have NEVER had a more terrible online ordering experience than when I tried to place an order through Hibbett. Once they took my payment, they asked me to prove I was not a robot. Once I did so, the screen went white and I had no order confirmation or order history. So silly me, ordered again, and it did the same thing. So I was charged TWICE for orders that never went through. I called Hibbett to get this situation figured out and the girl told me she could place the order over the phone and that I could still go through Klarna for my payment. I spent 40 minutes on the phone placing this order. She was very nice and helpful and She assured me my card would not be charged the full amount and that it would be broken up into payments via Klarna. As soon as I got off the phone with her, I looked at my bank account and was indeed charged the full amount. I called Hibbett back and spoke to someone else who informed me that the previous girl didn't know what she was talking about and you cannot do Klarna via the phone. I asked for my order to be canceled because I spent hours of my afternoon trying to order my kiddos some shoes and it just wasn't worth it. Once this guy said he canceled my order, I asked for a confirmation number or email. He said that nothing was provided to prove your order was canceled. He said the best he could do was just tell me over the phone. I said that's ridiculous and there should be something given to prove cancelation. So while I was on the phone with him, I checked my email and did in fact receive an email stating my order was cancelled. So I made sure to let this guy know that just like the girl I spoke to before him, he did not know what he was talking about either and you do in fact receive a cancelation number. There has GOT to be a better way to get some cute shoes for my kids and Hibbett is just NOT IT!

So ticked at Hibbett sports/City Gear. Ordered Nike pants for Emily. They came with the security tag on. Now I have to drive 25 minutes one way to get it removed. No apology. Horrible company

It kept making me try to prove I'm not a robot, so I couldn't place the order. Went to Nike website instead. Very disappointed that they make you go through all this just to give them your money. Not happy and won't be trying to order from them anymore.

Hibbett.com is terrible when it comes to estimating when your order will be shipped, and the delays are shameful. Nike.com is better !!

This is the worst company ever they practically scammers. DO NOT SHOP FROM THERE OR EVEN ONLINE. Don’t waste your time. You be lucky if you get your order after 25 days. I have never experienced something this bad for an online order

My son ordered from there with his cashapp card. They charged his card as usual. A week or so later they cancelled the order and returned the money to his card. He ordered from somewhere else in the meantime. About a week later, they charged his card and sent underwear that would fit a toddler. His card is now in the negative and the sales associate via chat is saying that this isn't possible. Well, it is possible because it happened. Spend so much there because my son plays 4 sports but will not again.

I ordered a pair of $120 volleyball shoes and they have been sitting in their second location in 14 days. I've filed 2 cases with the USPS in an attempt to get them moving but Hibbett will not do anything. I have tried the store and online. The USPS automatically scans them every so many days not because they are moving but because they are sitting but Hibbett doesn't understand that. I offered to send them a note from my local postmaster but nope didn't help. The season will be over before I get these shoes!!!!!!!!

When I placed my order it said I could pick up my item in 3-7 days, it's been 10 days and there is no order update or tracking information. It's as if my order is just in limbo. If I get my item I will not order anything else. Customer service doesn't have any information or update.