Hibbett SportsReviews of hibbett.com

I open my order getting ready to wrap the gifts cause they are Christmas gifts for my kids. Paid almost $300 on some damn shoes that I wouldn’t even buy for myself. Open ope one of the boxes and the other shoe is missing. I am pissed. Can’t get in contact with no one after five. So now my kids Christmas is all the way messed up. Never again.

I bought my son a jacket and not only did I get the wrong size. It came with no tags in addition to that the security device was still attached. I was not able to return it because I had to send it to Costa Rica to him before his birthday. This is the worst customer service that I’ve ever experienced with any company. Never again.

It’s the Holidays and Hibbett sent me another persons order! Try to return in the store, as the FIRST customer service rep told me to do, and they tell me they can not do it there since I received someone else’s order. My information is in the outside of the package, but the items and paper on the inside is for someone else. After the THIRD call to a customer service rep I am told I get a 20%off coupon…….(that DOES NOT EVEN COMPENSATE)

I brought a pair of shoes my son didn't like them. Mind you I paid with cash. I go to get a refund and the store manager tells me that they don't have any money in the register to give me a refund "me still trying to be calm" the manager asked "do I have a card to put the money on?" I replied "no, I didn't pay with card". The manager then tells me "oh you can go to the other store they have the money the store is bigger" so I go to the other store and they tell me the same thing, now I'm mad, I drove all the way to the other store for them to tell me the same thing "frustrated" at this point. So now I'm calling customer service but of course they can't help but say we'll send you a check in two to three weeks "huh" I told her you didn't wait two weeks to get your money, why should I have to wait that long and then I'll have to pay taxes to cash the check, Ma'am that don't make any since at all. Long story short no resolution. Nothing done and I'm still loosing. NEVER AGAIN WILL I SHOP THERE.

Katalina K (Supervisor Customer Relations )... Hello I haven't received my product what's taking so long this is the second damn time tht it's showing. I'm receiving my daughter shoes and it's not on my door step😡😡 I need those shoes before Christmas Hibbett Sucks!!! I'm going to give I guys a bad ass review an by the way issue me my damn credit!!! Learn what Brown Will Do For U. (UPS) 😡😡😡 Show quoted text

Absolutely true reviews. This company clearly shady and have no logistics skills at all. Shipping has been over two weeks with limited information. Company chose to use the slowest shipping agent possible for expensive package this time or year which is dumb!!!!! I am not confident at all that i will receive these shoes. It should have to be so much drama to get something you paid for. Im good on using them in the future too many other companies that care that u get your package timely

Yes I ordered the Nike women’s Air Bomber jacket 11/23/23 never got it so I call customer service on 12/2/23 spoke to representative , he was dead ass sad sorry he never put the claim to to grant my refund he told me the Oder never left the warehouse it was lost he just lied to me when I called back on 12/05/23 gave me the run around saying my bank was the hold up .. ok I called back several times no refund then I call back today the representative tried to start a ticket but also told me I would get a text but instead I got a email saying the jacket had been delivered at my house okay very short notice since I have been waiting 15 days on the item and I’m not home terrible customer service the supervisor got o. The phone and he did refuse to refund my money I’m so done with Hibbett sport plus the store in Bastrop is a hot ass mess the associate there are rude well it’s o e particular big girl that so dam rude I can’t even shop there that’s why I go online but that’s all over for Hibbett there are so many others that sell the same merchandise Nike.com kids footlocker the footlocker etc and the service is way better and faster 🫛 on Hibbett in Bastrop La I’m done frfr

They promises discounts if you sign up for an account or emails and then won’t let you use them on their products. Super frustrating when trying to compete with other retailers. Talked to customer service, they don’t really care.