Hibbett SportsReviews of hibbett.com

My wife got me some cleats for Christmas which was supposed to be new. She bought them back in late September. I didn't open the cleats until Christmas which is past their 60 days return policy. When I opened the package, the cleats were clearly used bc the bottom were dirty and there was some dirt still stuck on it. I contacted support and was denied partial refund bc it has been past the time frame. Great customer service right there. If I wanted used cleats, I would've gotten it from Facebook marketplace.

I will never order from Hibbett sports again! Ordered shoes in Dec 2023 never got the shoes no tracking number nothing! Had to call just for them to tell me that my order was lost in transit. Still waiting for a refund and it's Jan! They keep saying its processing but they have still not given my money back. Customer service is a joke.

DO NOT BUY ANYTHING FROM THIS PLACE. I ordered a pair of Nike Air Force 1. I got both shoes, same size (I read other reviews saying they would send two different sizes or only one shoe…!). My first reaction was the box they came in -clearly been in more than a couple of households.. and probably been tossed around, the paper the shoes were wrapped in was old, full of holes and ripped. It looked nasty and not very professional. The shoes are another story. Factory seconds, that’s what they were. Yellow glue stains, ripped in the leather and other kinds of stains. These shoes is supposed to be Colgate-white. I paid retail price. Customer service, did not care. The lady avoided all responsibility. Good to talk about their policies. She did not offer me any customer service. I would for real steer away from this company. They had so much to say about their policies.. what they did not say is that their business is ripping people off by actively doing fraud in many creative ways..

Worst place . I order a child size shoe and get wrong shoe wrong size they tell me they are unable to re-ship what I ordered. I have to return what they sent and replace an order and that refund takes 90 days whatever . Y’all made the mistake not me I will never ever order or refer this company again

I bought shoes for my grandson for Christmas. When he opened them Christmas morning, there was 2 right shoes and one was a 10 1/2 the other was a 9 1/2. He was super dissapointed. We went back to the Peachtree City GA store. They could not find any matching shoes. They offered a refund. Then they told my son in law we could go to the Newnan store and they had a matching shoe in his size. We drove all the way to Newnan to get the matching shoe to make a complete pair. They did not have it. They couldn't find it. They were very offish and put out when they couldn't find it. They went on to help everyone else in the store but us as we waited for them to get us the matching shoe. We definitely felt a "vibe" from all of the store personel to the point of being rude. I will never shop this store again. Nor will I shop any of these stores. DEFINITELY DO NOT SHOP HERE!

This is the worst place to order ANYTHING! HOW DO YOU ORDER everything together and only receive 1 pair out of 2. I spent $318. I ordered on December 16th. And got 1 pair on December 18th. The other pair hasn't updated until Christmas, now they're saying I have to wait until January 1st to get a refund. On top of all of this, it was a Christmas gift that was for my son! The customer service was ridiculous. It wasn't her that it happened to so she honestly didn't care! If I were you, I'd save the trouble and just order from somewhere else.

Well after reading I guess im not the only one - I spent $256 online placed the order 12-19 for 1-2 day delivery that same night the shoes were cancelled on their end which really ticked me off because the outfits & t-shirts I ordered were all centered around the shoes. Out of 4 things i got 1 - today i was on with the worst customer service reps - in all my years ive never know a company to use door dash to deliver my order but they said they weren’t able to track my order & to give it more time should be here by 5 pm - that didn’t happen so I called customer service back again & the lady actually asked why i thought i would get this by Christmas?? she said honestly you should have ordered months ago - to make a very long story after 45 min her supervisor said the order was canceled & they issued me a refund !!! I will NEVER shop there again !!! Customer Service is a JOKE

I placed an almost 300 order online with Hibbet Sports December 16th. The order said delivery before Christmas. Estimated arrival Dec 23rd. So today I check it tells me my item is 16 miles away at a Hub and I can now expect it on December 27th. I've called UPS and Hibbett no resolution. However Supervisor Loretta was the most unempathetic, could care less person I've ever spoken with. I asked her to reach out to UPS to see if I could pick the item up. She continues to say we aren't offering any appeasement. Horrible just disgusting. Im.a faithful customer or was. She totally ruined my Christmas. I will not longer use Hibbett for anything in store or onljne.