Hibbett SportsReviews of hibbett.com

Fraudulent site. Christmas 2023 $1200 charge my account 12 times for a $195 order. Did Not refund all my money until after the New year 2024. DID NOT fulfill the order. Today 2/10/2023 same thing has happened again. Took the funds from my account and no order processed! Sent a complaint to BBB for HIBBETT CITY GEAR. Customer service blames the bank your card and anyone else. Never offers resolution. takes your money and takes forever to refund. They are a scam!!!! wish I has read the reviews on here before. Will never order from them.

Worst customer service in the state of Kentucky. I walked in the store no hello, no how may I help you today, no contact with me at all. Crappy service. I wouldn’t let my dog shop in there

I initiated a purchase with this company using my credit card. I could tell the company preauthorized the purchase because it appeared on my credit card app as pending activity in the same amount as the sneakers. There was also a second charge from the company reflected on my credit card pending activity also in the same amount as the sneakers. Within a few hours of completing the purchase and receiving an order confirmation, I received an email from the company canceling my order. They claimed the reason was my payment was not authorized. Checked with my credit card company, they confirmed no fraud alert or other issue was holding up my purchase. Called Hibbet customer service and that was useless. Customer service rep suggested I use a debit card as if I'm desperate enough for a pair of sneakers to use a debit card where it would be harder to get my money back. Stay away from this company.

There few selections of shoes and customer service tucked to the max . One said we have plenty of shoes but asked for at least 3 pairs oh we don't have that size . The jonesboro store is a joke I remember when they were there to help now they actually act like they don't want to make money. Yes I'm older so I don't really understand what happened to service!

Do NOT buy from them. Ordered a pair of shoes that were sold out everywhere(should have known it was too good to be true) received tracking and the second day of it being shipped out my shoes were seized by usps because it was counterfeit postage. I called customer service and they want to blame it on usps and there being a “glitch” on the tracking. So now I’m going through my bank and other means to get my money back because they won’t. Don’t bother with this company. It’s a scam.

They used counterfeit postage so USPS seized the package and I will not be receiving it. I requested a refund and no response.

*update as of Jan 15th 2024 Still be refund still getting the run around. NEVER EVER GO IN STORE IN MAGEE,MS AND OREER SHOES, YOU WILL NOT GET YOJR REFUND NOR SHOES HERE IT IS day 12 with no refund or shoes!!!!! On December 27th, 2023 I went into to return a pair of shoes and do a size change on two other pair of shoes I had purched on December 7th… I gave it a few days due to holidays etc. so on I had ordered other shoes from another store and they had arrived Jan. 3 (I ordered them Jan.1st) so I began to question where was my shoes I exchange in store that was suppose to be here within 3-5 days, normally get them within 3 days or less. So I called the Magee store and asked for the assisted manager who assisted me with this order. She asked me for information that she had never gave me, so she said she was placing me a on a brief hold and hung up, the next day k called back and asked for the manager, I was put on hold again and they hung up. So on Jan. 5th i went into Magee store to get answers, the young lady that was helping at the store (wasn’t her normal store) was able to tell me the shoes were in Alabama and gave me customer relation # and my order and tracking number, the manager was on break and told them to call her if she was really needed *tuh* so I called customer relation I was able to get to the bottoms of why I haven’t received my shoes, it was because my address was entere wrong by the assisted manager sho made sure I knew what was the assisted manager. So I was told they I would be getting a refund , I was told this on Jan 5th. So I gave them til Monday (today) Jan 8th to refund my money back to my card. So no money, no shoes and no emails or nothing. So I call customer relation and spoke with a lady name Ericka who claimed she was handling everything, she gave me case numbers, said she was entering a ticket and putting it in and I could go into the Magee store where I paid for the shoes and get a cash refund, (I paid with a card) so I did what I was told. I get to store and ask for a manager, it took her almost 15 minute to even come the back, need to remind you there were no customers and she come out talking in her cell, not business it was a personal call. So when she finally decided to help me, she said she couldn’t refund me, there was no information, no ticket submitted and she also went to call customer relation, I gave her order number. Tracking number etc. so after being in the store 45 minutes talking to atleast 5 different ppl from customer relation, one included a supervisor name Steven who told me there wa nothing he could do and transferred me back to a customer service agent, that agent name was Allison or something she told me that the ticket was submitted, and I would get a email with payment option, I asked her what did she mean and she said if I paid with a debit car that it would have to be paid back in a check which would take 3-5 business days for me to receive the email and 7-10 business days for me to receive t the check… No way she told me that and I didn’t pay with a check and just like I was told from customer relation that the store couldn’t give me back cash because I didn’t pay with cash, I was agreeing to them sending me a check and I didn’t oah with a check, and because I disagreed with it the customer agent hung up in my face. So I called back and spoke with Kathleena a supervisor, she assured me that I was getting wrong information about the cash in store refund, the 7-10 business days check and everything else I was told. She told me I would get a confirmation email 3-5 business days and then the refund process would start. Over never had this issue with hibbett sports and I Always always use them their literally my first go to for shoes. This has been a disaster and I hope my money want took by the person that took my order because she no longer works there. This is a terrible look and makes me never want to give my money to this company again. Beware of young ppl in these store handle your money .

This place sucks. Store in the mall in Altamonte Springs. I do not want to go here ever again. I bought a pair of shoes they wouldn't let me return without a box. This was a Christmas present and I have the receipt!!!!!!! Do NOT buy anything with this place