Hibbett SportsReviews of hibbett.com

Blanding and Wilson, Jacksonville, FL. Alivia is the rudest sales person I've ever experienced in retail. Employees fighting over who gets the sale and refused to take a pai of shoes back that were bought at 11 this morning and returned at 12:30 this afternoon due to the wrong size. Says they have dirt on them. No Ma'am! Told my son our house must be dirty. Very unprofessional. I have all day to give an honest review of their customer service 🙄. My son took them to 103rd location where they were refunded and that employee says, no dirt on the shoes. Will never shop at this location again. I suggest the owner review the video footage because these little girls have their boyfriend's hanging out at your store through their working hours. Hibbetts need to do better at vetting their employees. I would fire Alivia and the light skinned freckled girl due to their unprofessionalism. Fighting over sales is not okay. What happened to good customer service?

Ordered 3 pairs of shoes. Received them, and all of them appeared to be worn. Had scuff marks on them and dirt on the soles. Pen/ink on another. Called in and was told I would have to ship them all back for a full refund. Did not offer to exchange or provide any credits for a future order. When I originally placed my order and connected my account to Nike, I also received an expired coupon code. Agent on chat said I would have to contact the call center to use it. Also informed me that it can not be used on any orders with items that are already on sale on the website. Horrible experience. Likely never wasting my time shopping at Hibbett again.

No update on shipment status. No help from customer service. Refused to let me cancel the order. I would urge anyone interested in prompt, helpful service to order elsewhere.

Do not by any chance place an order on this site. We just tried it and safely used Klarna. But Klarna stands by they businesspartner and demand you to pay no matter if you do not receive anything. STAY AWAY

I was in the store ordered the shoe online due to the 25% on it, used my rewards points. Told the employee that I just ordered that shoe online and I’ll be back to put it up. I get an email canceling the order from Hibbett saying the shoe was out of stock. Also, ordered 2 pairs of shoes on 3/25 the shopping said they would be delivered by 3/27 and checked the order online and they still show waiting to be picked up by carrier…. Ridiculous

The so called manager the big black girl is rude and dirty I swear I don’t like her I keep saying I’m not shopping with Hibbett any more because of her attitude she does shady stuff I returned a shirt and she created a shipping label and I will have to wait on my refund that’s messed up for her to do that I could of done that myself that’s just how dirty Michell is to the customers I guess Hibbett doesn’t understand without customers you have nothing

I ordered shoes online and when it was delivered, which i had issues tracking, the box only had one shoe!!! Really!! The workers should know to check every box before sending! Not jus to make sure that both shoes are there but to mKe sure that each shoe is same size and matches each other!!! The other shoe in my case is probably on the display!! They told me i hVe to send this shoe back to get refund and jus to reorder the shoes! Umm afraid to reorder am i gona get just the other shoe!!! Very disappointed!!! Train your workers better and make sure they are doing there jobs!!

I just ordered cleats. They had me put all my info in, including my credit card, and then said they didn't have it. Feels a bit strange taking all my credit card info before letting me know they don't have it. Also, they didn't mention how long the shipping is....if they actually had the product they advertised.