Hibbett SportsReviews of hibbett.com

Return Nike school shoes for a one size larger customer service was not good at all also wanted to charge 50$ for going from a 7 to a8 never going back

I'm so done with Hibbett sports the customer service is horrible. I ordered online it's been 5 days since it's been shipped has a tracking number hibbett says it's been shipped but fedex says they never got it. So either the employees at Hibbett or FedEx stole the package. I'm so pissed off Im having the most biggest problem getting my money back. I'll be keeping an update hoping they didn't steal my money. This is a joke Hibbett has become the worst store to order from. I found out the Hibbett has a new system and it's not tracking the shipments. Now my order is just lost and have to hope it shows up at some point June 16th update Hibbett refused to refund my money even though they have no idea where the package is and they can't give me the drop off number to FedEx. Don't trust Hibbett the customer service is horrible and there tracking policies is the worst I've filed with the BBB June 17th update This morning I tried contacting Hibbett again to get the pickup number so FedEx could do an investigation and the customer service rep was totally disrespectful wouldn't listen at the end said I'll tell you what im going to do and hung up. Hibbett is the most disrespectful store in the world DO NOT SPEND YOUR MONEY WITH HIBBETT SPORTS So apparently I have two different tracking numbers SMH and they still not tracking this was a whole scam June 18th update So now hibbett gives a new tracking number that's still not tracking. Like I said this is a whole scam. How do you say you shipped a package then change the tracking number? That means it was never shipped but I'm supposed to believe you instead of just saying the truth this is a scam. Final update July 22 Hibbett lied the whole time Two different tracking numbers that never tracked, because the shoes were never shipped. Once I made a claim it took less than 6 hours to approve it because the package was never shipped. All the lying from customer service was just smoke and mirrors. The customer service is horrible less than a 0 Hibbett itself is a 0. My advice is to make Hibbett a last resort if possible it's a horrible business. I've deleted the hibbett app I finally got an update from my BBB complaint how about hibbett lied about the package it shows me it was never shipped. I was given a FedEx tracking number twice but here's what they said We have researched the customer's order and found that it has been lost in transit by USPS. On 7/22 we processed a refund back to the customer's original form of payment. We apologize for any inconvenience that this has caused. The package was never shipped at all. They lied and said USPS lost the package but the package was never supposed to go through USPS, mind you when I talked to the customer service rep twice they said FedEx had the package someone is definitely lying.

My package just departed and never arrived no help from hibbett or fed ex . They used the cheapest way to ship it . Was the last pair actually in their network, was shock to see It actually ship . Now it’s out in no man’s land without any answers. I will not be using g hibbett again till they paying for better shipping. I don’t have there issues with Dicks . Always hibbett and that cheap rate shipping going to be the death of your company.

Bought shoes online for instore pickup. On site said pick up by 5pm took my money now says 630. Called customer service they couldn't cancel my order so I could just go by in-store. They told me there's nothing they can do. To speed up process. This store is a joke never spend another cent here.

What a terrible sports goods company! I ordered a pair of running shoes online tried them on at my house. Wore them one time around my house. they do not fit. I attempted to return them to the store and they told me because they had been worn they will not accept return returns. How on earth do you sell running shoes online and not allow people to try them on at home? Because they are then considered worn. With the fierce competition with D*** Sporting Goods and Amazon, there is absolutely no reason to ever shop here again.

Ordered shoes on June 3rd and still haven’t received shoes. Called store they have shoe size there and shipping label but they are having issues with new system. This order should have been delivered by June 8th Still waiting

Hibbett Sports is TRASH for how they handled my recent order. I had an emergency come up and simply needed to change the pickup person—something any reasonable company should be able to handle, especially in 2025. But nope, they refused. No flexibility, no empathy, just a robotic “policy” that completely ignores real life situations. I’ve dealt with plenty of retailers and this was by far the most frustrating and insensitive experience I’ve had. Emergencies happen. Life happens. But apparently, Hibbett doesn’t care as long as they stick to their outdated script. If you ever think about using store pickup, don’t. And honestly, just shop somewhere else. There are too many companies out here that actually care about their customers and are willing to help when things don’t go perfectly. Hibbett is clearly not one of them.

Terrible spent 1000s of dollars here to get treated badly. Can’t find your package don’t have nothing to tell you but they apologize.