HGreg.comReviews of hgreg.com

My husband and I found a vehicle we loved. We went to the Orlando location ready to buy and asked for the car we wanted. They told us they almost sold the car we wanted the day prior but fortunately still had it. We waited to see it but then they said they lost the key! However, we saw the car drive by twice. Then a manager came and said he had to call a key guy to bring a new key and we’d have to wait on that. We’d already been waiting. I asked what the company did for customers when things like this happened and we were kept waiting for so long. The manager shrugged repeatedly like he was talking to his baby mamma on a street corner. As we talked, he was extremely dismissive and said they didn’t care about customer service but maybe they could give us some mats or something. I wouldn’t give them a dime of my money and my husband and I left and purchased a car elsewhere.

Well where do i start? I was going to do a complete transaction online believing i was dealing with an ethical business. Bait and switch comes to mind. Mandatory add on of a protection plan. Required credit check BEFORE negotiating price and then. wouldn’t negotiate! Offered me a $500 rebate check to be mailed some time in the future. Liars 200% Do not do business with them

DO NOT EVERRRRRRRRRRRRR BUY FROM THIS DEALERSHIP. I saw an ad on facebook marketplace and contacted the salesman on facebook. he told me the price of the car and confirmed it's the same price as in the ad. I asked him why the car was reduced $10,000 and he said it was an aggressive end of year sale. I then spoke to him on the phone and told him to please not lie to me because Im coming from very far to buy the car. He re iterated that its the price. I made an appointment and got to the dealership and met with the salesman. I saw the car and said Ill take it. When we sat for paperwork he asked if I owned a nissan product and I said no. He went to his finance manager and then came over with a printout showing the car was thousand of dollars more than we agreed to. He told me because I dont own a nissan product and am not in the military (which I was never asked) and that is why the price went up. I became angry and told him he assured me thats the price and there is not catch. He started repeating that I dont get the credits because I dont have a nissan product nor am in the military. I became irate. His finance manager came over and played dumb. It was so obvious this is what they do there. I said F your car and left the dealership. Do NOT buy a car from these people. They are liars and cannot be trusted. Salesman name is Victor Farfan.

Champions in the game of bait and switch. Stay far away!!!

HGreg added a $2,000.00 extended Hi-Tech Service Package to the vehicle purchase without my knowledge. This is a predatory dealership that will fill you with a false sense of security by going through their "core values" and "standards" ensuring you they do not "add any extra fees" and their pricing is all "up front." Do yourself a favor and find the car you want somewhere else.

Everything I hate I paid in cash I was lied to about the car not being in a accident they added a warranty that's not honored and they are not accredited by the BBB. Got my car January 25 2025 took it back that Monday for a refund. They said no and they didn't have nothing for the price I paid in cash. Now my check engine light has been coming on and off since March and come to find out this is what they are known for in Florida

This company is terrible. All they do is lie and lie. you believe him until the sales is done then you find out and it was nothing but lies terrible company. If you go there you ask for it.

On June 24, 2025, I visited H-GREG in search of a Honda Accord. Prior to visiting, I had submitted an online application through Capital One and was pre-approved. Upon arrival, I was informed that I would need a down payment of more than $1,000. Ali, the salesperson assisting me, suggested that my boyfriend co-sign. Ultimately, the vehicle was placed under his name. Initially, my intent was to purchase a Honda Accord, but none of the available options were in working condition. Ali then suggested I consider a Land Rover. Although I expressed concerns regarding potential repair costs, Ali assured me that parts were inexpensive and that European cars rarely break down. After test driving the vehicle, I noticed missing floor mats and a damaged piece in the trunk. Ali stated these issues would be addressed and that I would receive replacement mats. The financing process was lengthy, as my boyfriend is self-employed and does not have W-2 income. Initially, the monthly payment presented was too high, but after contacting the bank, it was adjusted to $480.00. I reluctantly agreed and took delivery of the Land Rover with temporary mats and tools in the trunk. The following day, the vehicle stalled in my driveway and displayed brake and service warning lights. I contacted Ali, who referred me to Pedro or Felipe, the managers. I left several messages with no response. On June 26, I personally visited the dealership and spoke with Pedro, who accompanied me to the service department. A mechanic advised that the car needed new brakes, which would be ordered. I was assured the vehicle was otherwise in good condition. Unfortunately, I soon encountered additional issues. While I was out of state due to a family emergency, I continued to call for updates but received little communication. Upon returning, I was told that the vehicle continued to shut off during service inspections. Despite my requests to return the vehicle, I was advised to wait for repairs. During this time, my second vehicle was repossessed, leaving me without reliable transportation. Felipe later offered to allow a trade-in, but since my boyfriend could not provide a W-2, no financing was approved. I was then told I could be reimbursed up to $30 per day for a rental. I have since incurred repeated rental and Uber expenses, with inconsistent reimbursement from the dealership. On August 12, I personally visited the dealership after repeated unanswered calls, and while Pedro assisted with a rental check, the service issues continued. Most recently, even after repairs, the ABS warning light appeared, and the vehicle was returned to me with dirt, parts, and clips left inside the cabin. When questioned, I was told the ABS issue was not addressed because it was “not what the car was in for.” At this point, I have been without a reliable vehicle for two months, and the promised repairs remain unresolved.