HGreg.comReviews of hgreg.com

DO NOT BUY FROM HGREG My process has been a nightmare. In early April, I began contacting HGreg and other dealers to purchase an Infiniti QX30. I didn't have much luck finding the right vehicle, so I eventually came back around to HGreg even though I had received next to no communication, and was not getting responses to my emails. In late April, I found exactly the vehicle I wanted in HGreg's inventory. I attempted again to contact them, eventually speaking with an agent and putting in an application. After waiting a week and hearing nothing back about the application, I contacted HGreg (which I had to do repeatedly) until I finally got a manager. I was then told I had to fill out **another** application, and the manager I spoke with was incredibly rude and short with me as if it was my fault I had called in multiple times and spoken with multiple people. I made it clear to the manager that I was in a hurry to buy a car and had been waiting to work with someone for some time. I was finally given an agent. I should make it clear at this point that the car I found was **exactly** what I was looking for, so I was reluctant to let it go. I have been working with the same agent since early May. I have repeatedly made it clear that I was in a hurry to purchase as I needed the vehicle for work. It is now June 3rd, and after a series of hang-ups, delays and other unfortunate "mistakes" I am still waiting to go pick up the vehicle. I have paid the deposit, I have signed the documents, I have set up and paid the insurance in advance. All of this is meaningless, because my car is sitting in their lot as they tell me (since last FRIDAY - a week now) that they are just waiting for the bank to fund the purchase. I was told yesterday (6/2) that I would be able to pick up the car today. This morning I was told that I can't pick up the car today and they'll let me know when I can. At this point I have to very seriously weigh my options as to whether or not I need to cancel the purchase. The customer service has been absolutely horrible. I do not get calls or texts back in a timely fashion, in some cases not even hearing back the same day. DO NOT BUY FROM HGREG. It is not worth the hassle. I intended to have this purchase completed in APRIL, and I've been sitting with my hands in my lap for nearly two months at this point.

STOP! DON’T SHOP!! BUYER BEWARE! Hgregg.com is a nightmare! Add $1700.00 on to any price you see! Do not purchase online cars with Hgreg.com! Refer to TrustPilot.com for numerous Hgreg.com 1-star reviews! Outrageously high hidden dealer fees, cars sold with major hidden defects, untrained salespeople, long phone waits, no call backs or follow up and horrible service – and that’s just before they take your money. I have purchased over a dozen cars: 9 in-state and 3 out-of-state and this is by far the worst purchasing experience I have ever had in my life. Hgreg.com is a Canadian car retailer, HGregoire, that needs to stay in Canada. PROBLEM 1: Hgreg.com’s Horrible customer service: I found a Nissan Rogue on Hgreg.com at what I thought was a good price ($21,988). I was purchasing online from St. Louis, MO. dealership so on Monday, 4/5/21, I called directly to the dealer. PROBLEM 2: Hgreg.com overcharges on every car w/ huge hidden fees: Four hours later that day, I called Hgreg.com and pressed #2 for out-of-state sales and export” and again - auto on hold from both my cell and desk phone after which both calls were disconnected at the same time without answer. (I should have quit there). I called back a few mins later and actually get an answer this time from an out-of-state sales specialist, Franco. He apologized and said there is not enough people at work today to answer the phones. I said I would purchase the car at the advertised price and Franco informs me that there is also an additional $1400.00 in Hgreg.com dealer prep fees “Pre-delivery $999.00 & Electronic filing fee $399.00” – these bogus fees from any dealership are usually no more than $200. Franco said that, “Every Hgreg car we sell must have that $1399.00 additional fees no matter what”. So, whatever price you see advertised on Hgreg.com, automatically add an additional $1400 to get the true price of the car! Add on an additional $1700 on to every Hgreg.com car purchase if you like a second key fab (standard with all other dealers) because Hgreg.com keeps the second key fab for themselves and they put that in writing in your contract Key fabs go for over $300 from any dealership. The first purchase agreement I received from Hgreg.com was totaled over $26K because they included 10.629% ($2600) Florida sales tax and $75 temporary Fl license tag. I had to argue with the Hgreg.com rep Franco that I should not be charged for either fee since I am purchasing out-of-state and I will have to pay sales tax at the DMV in Missouri not in Florida. I also mention that on the FL DMV website temporary tags cost only $5 so what does Hgreg.com need the other $65 for? – we know the answer. Franco then said, “let me see if I can ok with this with my manager”. He returned my call a few hours later and said he would remove the sales tax & Florida tag charges. – This is the out-of-state sales department – right? Shouldn’t they know this with every car purchase? I am confident that if I had not questioned these overcharges Hgreg.com would gladly taken even more of my money over the “advertised price”. PROBLEM 3: Defective Car with Expensive Hidden Defects with Hgreg.com cars: The inspector “My Used Car Buddy” recommended by Hgreg.com must have accidently missed some key defects and even a hole cut into the bottom of the front bumper where spliced and taped up wires were stuffed into the front bumper. But you only have 48 hours to discover these defects upon receipt of your Hgreg.com car or the car is yours to keep. My Rogue was in a “minor accident” on CarFax – not true. The entire front end of the Rogue was rebuilt and not attached properly but was epoxied back to the frame. When I took the Rogue to my St. Louis Nissan dealer and they plugged into the car computer, they found 25 error messages. The wiring harness had been spiced up and retaped together instead of replaced with all new wiring harness - which voided all manufacture warranties and any future extended warranties for any electrical problem that will occur under the hood – which is just about everything. The Nisson certified mechanic said the Hgreg.com car looked like it went through a chop shop for accident repair. Cost to repair to reactivate warrantee will be over $7000.00! As Franco said to me multiple times “at Hgreg we buy as is and we sell as is” and they are not kidding they buy junk without inspection or certification and they sell junk to you without guarantee. BUYER BEWARE!

I should have read reviews before purchasing from this dealership. I was searching for a retirement car gift to myself. I found the car here in Florida, as I reside in Ohio. Needless to say after this experience I'll NEVER purchase from here let alone out of state. They were rude, quick to end the conversation when I had questions and made me feel like a number not a customer. I guess I wanted this vehicle so bad I overlooked the red flags. It took four weeks from time I placed a deposit to delivery. The car arrived dirty inside and outside. One set of keys, no charging unit as indicated and found signs of paint correction from damage, horrible taping and repair work on the rear bumper and in finished clear buffing on the front bumper. I told the salesman my complaints and all I got in response was I'll let the manager know. Car fax reported minor front damage. Whoever repaired it needs to be fired. I'm just waiting for the next let down however if I stop looking at the car harder I won't find it. Do yourself a favor go elsewhere, wish I would have.

I bought a Nissan Rogue 2020 car on Feb 6 this year with a clean CARFAX and no accidents whatsoever and basic warranty of 3 years or 36000 miles left. We did not finance from them. So on 17th April we just escaped a major accident on I95 when the car speed dropped from 80 to 30 without any brakes so since we had no other option left so had to tow it to nearest nissan service center and there we come to know it needs a complete engine replacement and also engine warranty has been voided back in May 2020 so now we have to pay 12k dollars out of our pocket to bring it back to driving condition. And it has title issues since it had front end damage in 2020 which was never disclosed to us. And the sales manager of Hgreg says that we can't do anything since my 3 days time period is gone and the sold the vehicle "As is". And now we are in a complete debt of 13k dollars as loan and my car is worth 0 dollars until I pay another 12k dollars. The sales manager also said that they would have pushed and waived off the loan amount if we would have financed it from them. So really we are ruined at this point of time. We have reported this to BBB because it's not my fault either to buy this car and get cheated

i have purchased over 100 cars in my lifetime and this place avoid no matter what price they offer.they are not transparent profoundly unprofessional and do not tell the truth. good luck trying to get through to a sales manager or email response.told us for days vehicle we requested was in repair and then sold it three days before time told us vehicle ready.blessing in disguise.

I purchased a 2020 White BMW 330i from HGreg West Palm Beach location. I worked with Akm the sales person and Paul was the Manager on duty, Armando was the finance officer. I test drove the vehicle, and there was no issues at the time. I was shown a copy of the Carfax report that stated the car was in a previous accident. I was also shown a different report from another company and told that the vehicle is sold as is but has been fully repaired and has no issues according to that report. 3 days after I went home with my car I started hearing a noise coming from the front suspension, another day passes and the check engine light comes on. Then the driver assist features started to malfunction. I spoke with Armando the finance officer about the issue and he assured me that he would forward my concerns over to the sales manager who would give me a call in 15 minutes. After about an hour, I followed up about an unrelated issue and was told that I would get a call from the sales manager to check out the problem. It's been almost two weeks. I've heard nothing from Hgreg. I have to take the car to BMW and pay out of pocket to repair a car that Hgreg sales person told me had no issues. Yes, the car has warranty but because of a previous accident BMW refuses to repair under warranty. Needless to say, I am disappointed with my purchase and the lack of transparency. I should have check Trust Pilot and seen the 1.8 star rating.

Wasted my time and lied to me repeatedly when they knew my girlfriend was dying in the hospital and still lied and wasted my time. 3 trips 45 minuets each way. I you trust this place shame on you.

Hello, My name is Daniel Hernandez, I am not pleased to be writing a complaint letter, but this is the worst customer experience I have yet to encounter. I purchased a vehicle from the doral Miami location on 12/27/2020 and purchased a 2017 cadillac XT5 and made a large down payment of $9350 for a car priced at $24k. Immediately after leaving the lot, the engine light came on, called the store servicing department, and told them the issue immediately, then my AC stopped working so I brought the car in. I waited patiently to get the work done and even made two trips because the part that was needed had to be ordered. After getting my car ac fixed, I still had the engine light and when I call the service department, they told me that it is because the “computer needed to be reset” which is not a big deal and then next thing you know my car will NOT turn on. I had no choice but to get the car towed to my local Cadillac dealer since it could not drive, the Cadillac service department at Bayview Cadillac to be specific. Bayview Cadillac technician by the name of Paul Barresi was able to confirm that the reason for my engine not turning on was due to screw from the AC that was lodged into the engine which damaged practically and totally to a $18k repair job which voided the factory warranty that car has. After many phone calls I was finally able to speak with TORREY LUNN the general manager at HGreg Doral, for almost 3 weeks without a car Torrey and I have been texting to try and work out the repair as he conveyed to me that they will be willing to “goodwill” and pay for my engine repair, also keep in mind I have NOT even made my 2nd payment yet. Finally the Cadillac service department was able to give a wholesale cost for the repair and totally to 9k in cost and Torrey calls me to let me know that Hgreg will credit me $5,500 in to pay for my repairs that were not my fault, I let him know that this was unacceptable and asked him why did waste all that time if you were not going to cover the whole repair? He was insistent on having the car towed to another mechanic to do the repairs to get a better cost, which is super inconvenient to myself because then I would have no choice but to pay $1795 to bayview Cadillac for the inspection and labor it took to determine the car’s issue and that it was OUT of warranty. The Hgreg customer servicer manager did not even return my calls or email (Mateo Baute) Monday 03/15 and Tuesday 03/16 the general manager of doral locationTorrey Lunn did not return my calls and or text messages which were simply asking for the corporate office’s information. The customer service rep Mateo Baute, did not return my calls nor emails yet I am seeing him actively addressing negative reviews such as mine. Now the insurance company is unsure if they can payout my insurance claim because Hgreg did not give me a receipt or document showing they performed service on my car. I might have 15k loan and no car because of HGREG, please BEWARE! Livid is not a word to describe how I am feeling, I have no car to drive right now, still paying my car payment and insurance and still no resolution.