HGreg.comReviews of hgreg.com

Walked in there with a pre approval and they dismissed it, tried to give me 3% higher interest rate. $10k in hidden fees I didn’t get the car and wasted 5 hours of my time

Watch out for the “lady” Pam that works in the title department at HGreg Orlando she likes to entertain and sleep with married men on the clock. If your documents are delayed this is why.

Overall experience was a bad one. From sales to maintenance the customer experience at Hhgreg Doral leaves a lot to be desired. The sales process wasn’t that bad, I knew what I could afford and what I wanted, so I dug in my heels. The financing was a nightmare, after spending hours going over numbers, they couldn’t meet my numbers with their financing. I decided to go my own way through my bank, thats when their customer service started to deteriorate. After buying one of their used vehicles, I then had to deal with their service department. If I thought their financing dept was a nightmare, I was in for a rude awakening with their service department. There is no way to get in touch with them, they never call you back. i had to wait for an entire week for them to service my vehicle (yes, I had to leave the newly bought vehicle with them for a whole week) and if it wasn’t for me having to call repeatedly, I would have gotten my vehicle in double the time. The parts they were servicing were all standard stock and not Fiat specific parts, which is what I would expect. They also lost one of the panels on the driver side of the vehicle after they had serviced the steering shaft. After 2 weeks of calling and leaving messages to see if I can get my panel back, I had to drive to their Medley location to see if I could speak with someone. The service rep just said they would cal me back to make an appointment to put back the panel, but they never called. I had to call the main center (Doral) for them to investigate, they told me a sales manager would be calling me about the missing panel, but no one from Hhgreg has called me. In short my experience has been a really bad one, I would not recommend this place.

I changed my 2016 Cayenne to 2019 Cayenne S. At home my wife noticed strange voice and because HGreg ditn’t gave any warranty I went to Braman Porsche. The car is covered with Porsche warranty. At Braman they noticed that left side front wheel was fasten with four bolts only. The reason was that the thread was damaged and therefore it was impossible to fasten the 5th bolt. Braman repaired the thread and fasten the wheel with five bolts. The invoice was 515, which I paid. I send the inveice to HGreg and the comment was “why you didn’t bring the car to their service”.

Okay here we go. First let me start by saying my sales lady was awesome and no issues there. In fact that was the only pleasant side of HGreg. I bought a Tundra on Sunday night. Left it at home all day Monday. Took it to the tint shop Tuesday to get the window fix as the existing tint was peeling off. Got off of work and went to the gym. After leaving the gym I got into the truck and started it and the engine shut off. This happened for over 15 minutes, could not keep the truck running at all. finally I got it to started long enough to make it to the dealer and ask for my trade as well as my check. Please be careful with buying anything from this dealer. My friends at the credit union warned me not to buy anything from Hgreg but the price was really yummy. I guess the old saying that goes "you get what you paid for" is still true today. STAY AWAY FROM HGREG. Horrible experience, plus my Carfax stated no accident but after seeing the vehicle in the sun I notice the doors were freshly painted which tells me someone made repairs on this vehicle. 2014 Red limited tundra with 70xxx miles. Again don't be fool. I hope my experience will save at least one person from being taken advantage of.

I bought a BMW in October of 2018. I did not know that BMW's do not have a spare but have run flat tires. Hgreg sold me the car with regular tires; I ended up having to get run flats which cost me about $900. But the real reason for my rating is that I bought a warranty which was for 5 years or 60,000 miles. I assumed that this meant 60,000 miles over the 21,000 that was on the car; in fact, this is what the finance person told me. I paid a alot for the coverage but figured that these cars are expensive to maintain so this would be a good investment. I found out today that the coverage was for 0 to 60,000 miles, meaning if I drove under 8,000 miles per year it would last until 10/23. So in the end I paid for a warranty that lasted less than 3 years and 3 months. I would never have bought the warranty if I had known this and I am sure there are others who have had the same problem. I will NEVER buy a car from HGreg again. Very disceptive people.

STOP! DON’T SHOP!! BUYER BEWARE! Hgregg.com is a nightmare! Add $1700.00 on to any price you see! Do not purchase online cars with Hgreg.com! Refer to TrustPilot.com for numerous Hgreg.com 1-star reviews! Outrageously high hidden dealer fees, The car we purchased a 2017 Sonic was horribly represented. The exterior had more dings and dents of witch never showed up in a single photo, the car smelled like dead fish, 1 key only, no manuals. Way to many major hidden defects, untrained salespeople, long phone waits, no call backs or follow up and horrible service – and that’s just before they take your money. This is by far the worst purchasing experience I have ever had in my life. Hgreg.com what a scam!

I visited, my local hgreg in Palmetto Bay FL after hearing so many good things about them. Test drove a few cars and kept in contact. After about 2 weeks i made the decision to get a vehicle I had test driven, the price online was 19998 and i figured at about 1800 with tags title and their fees I'd be in my loan for about 21k. 10 o'clock in signing paperwork and everything looks good. A month later it hits my credit as a 28k balance and I'm like how? I put down 7k. Turns out their dealer fees, and other bs ate up my down payment and it's like i didn't put any money down at all. Stepped into the dealership complaining and figured out the paperwork was missing and potentially had been forged because the papers i physically signed said nothing about my loan balance being 28k because i would have never. They gave me the run around acted so concerned and sent me a $250 check to cover a rental after they sold me a dirty car with roaches. I'm appalled ag their lack of customer concern and shady practices. Never again.