Hey RootedReviews of heyrooted.com

I just made my first purchase of the air purifying bundle. I wasn't able to access the directions for care and emailed customer service for help. They responded within a couple of hours and helped me get back on track. I was impressed. I can't speak to the longevity of the plants or service, but my initial experience has been positive.

The Hey Rooted team is outstanding in many more ways than one. I had placed an order for a Monstrose cactus but it seemed like it was taking longer to ship than usual. It stated that label was already created just waiting on the item. When I emailed them and let me know, they told me there was an inventory issues especially with the weather. The kindness and compassion they have, they offered me three options to choose from in order to resolve the issue. When I say I have been ordering plants from them for over a year, they have always been extremely kind and understanding. I tell people all the time about Hey Rooted they have sent me some of the healthiest plants I could ever imagine. Over 50% of collection is from Hey Rooted. I will always support them!! With their knowledge and care of the plants you couldn’t ask for a better company and they are reasonably priced as well. Thank you Hey Rooted for always making me feel apart of the community being a newbie in all of this!!!

For my first order I had ordered a small money tree and a pothos. When they arrived they looked extremely sickly. I emailed customer service and included some photos, and they responded very quickly with solutions. I placed my 2nd order to replace the first and I am very happy with the product I received.

I received a plant damaged in our last winter blizzard. I took a picture, and notified the company and within 24 hours I received a choice of replacement plant or code for a new plant later. The company was so fast and so polite that I happily recommend Rooted for you plant needs.

Hey Rooted’s customer service is outstanding! I had a couple of quirky questions about my order, and they responded quickly and kindly. They went above and beyond to make sure my experience with their website and plants was excellent. And not to mention—their plants are all stunningly green, healthy, and luscious. I can’t wait to keep filling my home with their greenery!

Nice selection of plants. I love the "pet safe" and "low maintenance" filters. Plants arrive to destination healthy and bushy. My necrotic thumb may be starting to turn green!

I wrote a review about not receiving an air plant and not being able to get through on the phone. Come to find out that was not the right phone number listed. John from Hey Rooted called and knows I did not receive it He did not make excuses, he handled it perfectly and knows I love his plants. I was able to get through with an email. Thank you so much John for calling. I knew something was off because we have been doing wonderful business together for a long time. Do not take my word for it. Go to the website and find yourself a gorgeous plant for yourself or for the plant lover in your life.

Received a damaged plant and I was issued a replacement in a timely manner.