Hey RootedReviews of heyrooted.com

The quality of their plants is low. It can delivered have soil spilled everywhere and the entire plant stems broke. There was only a spilled pot of soil when it was delivered. It was a gift and I was embarrassed to have sent it as a gift. For the price, I am disappointed.

I ordered what was suppose to be a King of Air Plants, Extra Large plant from Hey Rooted. This was my first purchase from the site. The plant turned out to be more like a large air plant. Definitely not an extra large. But, what really upset me was the rot with brown and black spots on the plant. It had rot at the base. Two leaves on the plant were totally dead and the plant had a mildew smell. I love plants and ordered from several different vendors in the past. Hey Rooted is the first vendor that has disappointed me. I had high hopes that were dashed with a sub par product. Hope I can save the plant. For the price I paid I expected an extra large healthy plant, not a large rotted one. Save your money or go elsewhere.

I ordered 2 plants after receiving one as gift. One arrived under the same order number and the other didn’t. I’ve emailed the company since it’s not possible to glean where the other is. We’ll see if they reply as the plant sale was at least a 300% mark up!

They sent me a medium monstera plant that was bent and growing 90 degrees horizontally rather then a vertical plant. Who sells and ships something like that? Customer service tried to convince me it was a fine plant--horizontal plants are fine from their perspective. Absolutely, no refund or replacement and not nice to work with. Spend your money elsewhere.

I have bought many plants and received them in very well condition. So I trusted to make an order for my mother. I got her a Peacock Plant and it arrived in a perfect box, but once out, the plant looked terrible. I contacted them and the response was "this is completely normal for a plant to grow like this. The ONE time I try to gift, this happens, I will not be shopping here ever again!

I ordered 2 song of india plants from Rooted that arrived rotten and over watered.. both of them! I reached out to Rooted and provided pics of the rotten plants and was advised that I would receive a refund for them which never arrived. ROOTED IS A SCAM and my plants were subpar and now no one will take accountability or respond. I will never shop here again and I do not recommend as there are too many other options to shop for beautiful quality plants now.

I regret not checking the Trustpilot reviews for Hey Rooted before placing my $175 order. I had no idea this company had a reputation for poor communication and failing to deliver healthy, high-quality plants. The small rabbit’s foot fern I received arrived in disappointing condition. It was extremely small—more like a weed than a fern—and looked nothing like the lush, long-stemmed plant pictured on the website. It had been tightly packed with a rubber band over the top, which had crushed the delicate leaves during transit. If I had known this is what I’d be getting, I never would have spent that kind of money. I reached out to customer support hoping to resolve the issue, but I’ve yet to receive any response. Frustrated and feeling let down, I decided to try again—this time ordering a rabbit’s foot fern from TheOddFrond on Etsy. Not only was it cheaper, but it arrived quickly and in far better condition right out of the box. This was my first time ordering plants online, and I honestly felt gaslit by the experience with Hey Rooted. It’s incredibly disheartening to invest that much money and be met with silence—and a sad, wilted plant that looks nothing like what was advertised.

This company is a scam. They sent me a dead/damaged plant and refused to refund me. They said I had to purchase winter packaging. I do not live in a state that is cold. Please avoid using them!