Kazi I.
Using Heyreach for 2 years ,now it's time to move
I’ve been using Heyreach for 2 years, and I have already moved my few of my clients to other platforms. I’ve noticed their support is getting worse by the day. Sometimes, it takes 24 to 48 hours to get a response, even for urgent issues submitted through tickets. Some of my tickets still haven't received a reply as of today. Their MCP system is also unreliable, consistently showing data that doesn’t match their main dashboard. Previously, I used to get replies within 30 minutes. Now, despite earning millions, it feels like they no longer prioritize their customers. The customers who help you grow are the same ones who can bring you down. So, before that happens, make sure your customers come first.
Response from HeyReachNov 18, 2025
Hey Kazi! Sorry to hear things didn't go as planned. Look, I'd really like to understand what happened and see if there's a way to make this right. Can you shoot me an email directly at [email protected]? I'm Vuk, the CMO here, and I promise I'll personally dig into this.




