HeyReachReviews of heyreach.io

Been using HeyReach on and off for the past few years, always switch off due to a bug they promised to fix only to come back to another bug. Anyways, recently we tried bringing a few clients to their platform but quickly realized things have gone a bit downhill, compared to how good they were before. To start, their support is virtually nonexistent. Before, you had a friendly support, proactive, and felt like they were there 24/7. Now you're lucky if you even get a reply, it's either be a "Karen" or wait 3 business days for an answer. They also have a "no refund" policy even if you use their tool 0 days total due to their own flaws, which is crazy. We are filing a chargeback and instructing our client to do the same. This has been a night and day experience compared to what we've seen before. Again, not sure what went wrong but this is not the same company that started a few years back.

Absolutely appalling. The support team are really rude and the product is so faulty.

Probably the worst LinkedIn tool I've tried after testing Lemlist, Prosp.ai (probably the best), and Dripify.

Trying to downscale, they keep writing of more. Customer service does not reply. I wanted to keep 2 seats but they keep charging me for 4 seats.

Did not like that it was automatically following and basically spamming people using my profile. Was pressured into using it but I stopped it immediately. It's just yet another one of those spammy tools the companies use to try to drum up business.

This company is so bad I almost wonder if its a phishing scheme to steal data. The software is super buggy, the support is laughable, and they don't even have auto payment capabilities. They send manual invoices every month. What kind of SAAS company can't process payments automatically? Horrible company.

Disgusting. I wrote an entire complicated sequencing and the software did not save it at all. I lost all of it when I went back to check on my leads. you should save the whole sequence . I hated every minute of the app post that. It was a brilliant complex sequence I had written. This is not fair.

Customer support is really slow (averages 1-2 days for reply). There are multiple bugs in this software 1) It takes 5-6 tries to add an account 2) It takes 2 days for a campaign to start 3) the campaign schedule isn't followed and next steps take a long time to happen.