HexAutoParts Reviews | Read Customer Reviews of hexautoparts.com

HexAutoParts Reviews | Read Customer Reviews of hexautoparts.com

HexAutoParts reviews

Showing 88 reviews with 1 star · Clear filters

Rhonda R.
Apr 14, 2022
Angry Customer
I was sold a defective starter & have been ran around the block trying to get a replacement or refund. I have since had to buy a starter from a local dealer because I was without a vehicle. I will never order from here again & I lost my money, I was refused a refund!
Response from HexAutoPartsApr 18, 2022
Hi,We feel so sorry for the unhappy shopping experience.But we check it we never receive your messages or call before even never know you received a defective one. Why did you say have been ran around the block trying to get a replacement or refund. I was refused a refund ? We are a reliable seller and we provide good return policy, every product is backed by a 6-months Warranty and a 30-day return policy from the date of purchase. For your case,could you pls tell us more details about your problem and give us some pictures about the defective starter? Then we will arrange a replacement or issue you the refund. Also,we have contacted you many times but never receive any reply. Pls don't worry,we will always be with you till your problem solved.
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customer
Apr 10, 2022
Service was good and fast product was…
Service was good and fast product was junk better off spending a extra 4 bucks elsewhere for the product I needed. Cheaper clearly wasn't better. China junk
Response from HexAutoPartsMay 6, 2022
Hi,pls accept our apologies. May I have some pictures to show the problem clearly ? We have sold many of these spacers for many years and never receive such feedback before. We will give you a reasonable resolution after the problem confirmed. Waiting for your reply.
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Brian C.
Apr 5, 2022
Tell me it's out of stock before I order
Several days after getting an email with a tracking number I noticed the tracking said the same thing, part ready for pickup or something like that. I sent an email asking if my part had ever left and my answer was that the part I ordered was out of stock. I should have been told that right away so I could order somewhere else. Instead of a week later. I was given a prompt refund tho once I questioned them about the order.
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Tyrel T.
Sep 29, 2021
I would give them a 0 if I could
I would give them a 0 if I could. Part doesn’t fit my machine when there website does. They tell me it’s a 20% restock yet there website has misinformation. There is no phone number for customer service to hash out this issue. You send an email and you get 1 response a day. Asking to truth this and I’m on day 3 and still have not been told how they want me to return it.
Response from HexAutoPartsOct 15, 2021
Hi,sorry for the unhappy shopping experience here. You bought an PTO Clutch from us and from the previous emails,we know the shaft you need is 1" and ours is 1-1/8“. When choosing a correct PTO clutch,the specifications are very important. You shoud double check it before ordered. Customer satisfaction is our goal,we have issued you full refund already,have you received it? Sorry again and any further problem,pls let us know.
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Johnny R.
Sep 28, 2021
This company doesn't honor return…
This company doesn't honor return warranties. They only give $15 refund on hundred priced item. I will not purchase or refer this company to anyone.
Response from HexAutoPartsOct 15, 2021
Hi,sorry for the unhappy shopping experience here. As a seller,we provide 30-day returns and every customers can return it for exchange if it becomes defective within 6 months in the proper use of the promise and no man-made destruction. We reached an agreement with you,respected your opinion and accepted your return.Pls help us return it for refund.After receiving your return package,we will issue you full refund. Sorry again and any further problem,pls let us know.
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SANDY H.
May 25, 2021
Bad Parts
I bought a master cylinder for my pickup truck. It took a month a before i got around to installing it. Six months later and i am buying anther master cylinder. I didnt get much use from the part purchased for Hexautoparts. My truck is driven very little being that it's not my primary vehicle. I would estimate the part malfunctioned with less than two hundred and fifty miles of survice. I contacted the vendor . I let them know that the seal blew out for the rear brakes. Sorry to hear that was the only response i received. Buy wherever you like. I just wanted you to be aware that the part bought from this vendor may malfunction prematurely.
Response from HexAutoPartsJun 25, 2021
Sorry for the inconvenience.We only find one sale order from you, which was bought on Oct 26th, 2020 for Brake Master Cylinder fit Chevy Yukon Suburban Avalanche Silverado 1500 19209249 and it has over 6 months.So this item was already out of warranty,hope you could understand. We also write warranty clearly on our listing.We are a realiable and responsible seller, every item under warranty (Six Months) you can return it for exchange if it becomes defective in the proper use of the promise and no man-made destruction. Thanks and have a good time.
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Bernetta J.
Feb 14, 2021
I will never order from this place…
I will never order from this place again the worst customer service, they cheat you out of your money on returns and the phone number they list is fake. This company should be literally shut down in my opinion
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Leah K.
Aug 31, 2020
Ordered a part I really needed only to…
Ordered a part I really needed only to find out the next day they don’t even have the part, why would you have a add up selling anything if you don’t have it in hand. So frustrating yes they gave me a refund but as I said I really needed the part.
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