HexAutoParts Reviews | Read Customer Reviews of hexautoparts.com

HexAutoParts Reviews | Read Customer Reviews of hexautoparts.com

HexAutoParts reviews

Showing 88 reviews with 1 star · Clear filters

customer
Sep 3, 2018
Ordered 5x100 to 5x120 wheel adaptors
Ordered 5x100 to 5x120 wheel adaptors, 1 set of four. Was sent 2 sets of four 5x100 to 5x120.7. I informed Hex, and asked how I could return the items, and I received a response from them stating that they sent me exactly what I ordered. I have eight wheel adapters that I do not need and I was trying to send them back. I just ordered new ones from a different seller and they assured me that they sent the right adapters, and even told me what their return procedures are.
Response from HexAutoPartsSep 7, 2018
Hi,sorry for the unhappy experience at Hexautoparts.com. There must be a misunderstanding,these wheel spacers you ordered is 5x100 to 5x120.7 indeed,you could read carefully on our listing.If you still want to return,pls feel free to contact us then get RMA# and address to return for refund.
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samuel H.
Aug 26, 2018
Ordered a starter because the old one…
Ordered a starter because the old one on my car locked up and the one I ordered from hex worked for about 3 or 4 cranks then failed. Gonna try to get my refund and just buy one from a real auto parts store. I guess that's what you can expect from a place that sells cheap parts.
Response from HexAutoPartsSep 21, 2018
Dear Sir, We feel so sorry about your bad shopping experience. Could you offer more information for us to help you solve the problem as soon as possible? If you can provide the transaction id, payment email, order number would be better.
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Jerry
Aug 9, 2018
Recieved part fit but does not work
Recieved part fit but does not work. Pain to change and adjust, and the part is a piece of crap. No output!!
Response from HexAutoPartsAug 20, 2018
Hi,sorry for the unhappy shopping experience at Hexautoparts,com.Hope you can provide your email and the transaction details so that we can make sure you have purchased products in HexAutoParts. We sincerely want to solve your problem as soon as possible. Thanks again!
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Unhappy C.
Aug 6, 2018
Terrible!
I ordered two air conditioning compressors from this company. One of the compressors was the wrong one. The other compressor failed after only one month of use. I tried emailing the company multiple times and received no replies. I filed a PayPal dispute against the company and they responded just to email them and they would figure it out. I messaged and emailed them multiple times and never received a response. Avoid hex like the plague, I know I will.
Response from HexAutoPartsAug 9, 2018
Hi,sorry for the unhappy shopping experience on HexAutoParts. For the wrong compressor,we have already given your a return label to return it for full refund on Jul 3 but never receive your return package. For the failed one,we contacted you via emails and need more information to confirm the problem.Any problem,you could contact us directly,our service will deal with it asap.
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Charlie
Aug 4, 2018
Please stop advertising inventory thats…
Please stop advertising inventory thats not in stock.
Response from HexAutoPartsAug 7, 2018
Hi,We feel sorry for that.Recently,we received many orders,so the inventory hasn't been updated in time. When we are informed by our warehouse,we adjusted the quantity of our store and contacted you via email immediately then process your refund.In avoid the problem happen again,we will improve our inventory.
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customerJeffrey
Jul 30, 2018
I ordered a starter and the part didn't…
I ordered a starter and the part didn't work! So I found their number online called them no one answered. I left a message and never received a call back. If you don't mind throwing money away go with this company. Thanks Hex 👎
Response from HexAutoPartsAug 3, 2018
Hi,we feel sorry for the bad shopping experience on HexAutoParts.We checked it but couldn't find any emails or call you left for us.So there are misunderstandings.We have contacted you via emails,pls get back to us asap then we could solve the problem for you asap.
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Kristina
Jul 24, 2018
Horrible customer service
Horrible customer service. Never responded to phone calls or emails. Still sent part after complaint was filed with PayPal and sold to be stopped. Part that was shipped was NOT the correct part.
Response from HexAutoPartsJul 30, 2018
Hi,we feel so sorry about your bad shopping experience in HexAutoParts. In fact we have replied your email in time and also contacted you again on Jul 26.Not sure why you never see it,maybe it was in your spam/junk folder for some reason.Any further problem,feel free to contact our customer service.
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customer
Jul 5, 2018
Sent me a starter that was missing an…
Sent me a starter that was missing an electrical relay point, emailed the company and now going on a week with no reply, had to buy a starter elsewhere as well as eat the cost of the one hex sent, not coming back
Response from HexAutoPartsJul 9, 2018
Dear customer, Sorry for the unhappy shopping experience in HexAutoParts.We received your email on Jul 3 and in fact we have replied it in time.Pls check your spam/junk folder.Since we never received your reply so your problem haven't be settled.You can contact our customer service,then we will process your return asap.
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