HERTZ MAROCLEADER DE LA LOCATION COURTE DUREE AU MAROC
HERTZ MAROC (hertz.ma) has 522 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 134 reviews with 1 star · Clear filters
Yassin A.
Forfærdelig service. Ventetiden i lufthavnen var 2 timer bare for at komme til skranken. Derudover skulle papirerne underskrives og bilen afhentes. Der er både bedre og billigere udlejnings selskaber uden for lufthavnen.
Stasilo
Anfang Februar Auto gemietet. Kleine Windschutzscheibe schaden. Kaution für eineinhalb Monate gesperrt 1500€. Nach ca. einhalb Monat kommt 1000 € zurück. Wir benötigen aber Reparaturrechnung für unser Zusatzversicherung leider bis heute 9.04.2018 nichts bekommen. Fast jede Woche schreibe ich E-Mails auf customer service leider bis heute keine einzige Antwort.
Farid T.
Loueur qui refuse de délivrer une facture de raparation sur le véhicule loué. Résultat : mon assurance refuse de rembourser la caution prélevée sur mon compte. A éviter !!!
Wayne
Don't be fooled by the following standard reply from HERTZ which gives the impression they have customer service. I contacted them via the listed email address (as I did originally about a year ago) and have not received a reply. Interestingly, the same thing happens on twitter. In public they are very responsive and ask that you email their customer service after which you never get a response. Reply from HERTZ MAROC Published 5 days ago Hello, We thank you for your request and for your interest in Hertz, and apologize for the terrible delay in replying to your review. Upon reading your review, we understand your dissatisfaction. We therefore invite you to contact our customer service at customer.service{at}hertz.ma We will make sure to get back to you without any delay.
Alessandro C.
Bad experience. Long time to pick up the car. Fuel policy does not clear. Not clear the policies on car rentals contracted via broker (Rentalscar.com). At the end of the rental period there was no one in the agency (during normal business hours). I waited a long time to return the car. Amount charged to my credit card not supported by any documentation released to me. Added on 21 July 2021 What a deep nostalgia reading this old review and the reply by Hertz... More than 4 years are passed... obviously Hertz Agency did not refund anything.
Response from HERTZ MAROCMar 20, 2018
Hello, We thank you for your request and for your interest in Hertz, and apologize for the terrible delay in replying to your review. Upon reading your review, we understand your dissatisfaction. We therefore invite you to contact our customer service at [email protected] We will make sure to get back to you without any delay.
Samoud
nie wieder. ich habe es bereut.
Response from HERTZ MAROCMar 19, 2018
Dear Samoud, We extend our deepest apologies for your inconvenience. At Hertz, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We invite you to provide us with more information regarding your rental experience, to help us guarantee the best experience during your next rental. Please do contact us at [email protected] at your earliest convenience.
