HERTZ MAROCReviews of hertz.ma

Hertz Morocco are run by crooks and thieves. It's sad because it has left a really bad taste in our mouth about Morocco as a whole. When we dropped off our rental car, the man who looks over the car claimed that we had "been in an accident and created damage to the vehicle." This was ABSOLUTELY, without a doubt, UNTRUE. We had PHOTO EVIDENCE that the damage was already existent when we rented the car and showed him. He told us we had to go into the office in the airport to show them the evidence. We went into the office, showed the man working there the photos, and he asked us to fill out a report explaining that we had not been in an accident. He then told us not to worry and that we wouldn't be charged. Three days later, we are charged $1668 by Hertz!! Unbelievable. Truly a scam. This is completely unacceptable and disgusting. We have reported this to our credit card agency as a fraudulent charge and they will begin investigations. Thankfully, like I said, we have photo evidence of this fraudulent scam by Hertz Morocco. We cannot believe we have to be in this situation after treating the car perfectly our entire time renting it. It's sickening. Furthermore, when we picked up the car it had only 1/8 a tank of gas although we had purchased a full to full policy. We still haven't received any kind of compensation for this, after contacting them about it multiple times. We have sent them an email and tried calling with no response yet. Depending on the response from our credit card agency, we will take legal action against Hertz Morocco if necessary. They messed with the wrong people as my god father is a corporate lawyer and is happy to help us with our legal recourse. Stay far, far away from this scam of a franchise.

Bonjour, il faut absolument éviter Herz Maroc. Nous avons loué un véhicule à Fes. Les documents administratifs fournis (dont la carte grise) n’étaient pas à jour et nous avons du, au cours du séjour, revenir à l'agence pour récupérer une carte grise à jour (après une dizaine d'appels téléphoniques pour demander des explications). Résultat : perte d'une demi-journée de vacance. Nous avons rendu le véhicule dans un état irréprochable sans pouvoir faire l'état des lieu car avion à 7h40 avant ouverture de l'agence. Nous avions indiqué à la prise du véhicule un enjoliveur manquant (enjoliveur plastique d'une valeur maxi de 15 Euros). Nous avons eu la surprise de voir la caution de 3300 Euros débitée sous prétexte d'un enjoliveur manquant (enjoliveur manquant mentionné à la prise du véhicule). Il s'agit purement et simplement d'une arnaque qui leur permet d'encaisser en toute impunité une caution de 3300 Euros. Nous avions choisi Hertz pour la réputation de l'enseigne.Bien mal nous a pris. Nous envisageons de porter plainte contre l'enseigne Hertz . NE LOUEZ JAMAIS UN VÉHICULE HERTZ.

je kunt beter zeggen LECHTRA (POEP) MAROC, eenmaal de auto opgehaald, leek in de eerste instantie helemaal niets aan de hand. De volgende ochtend was ik onderweg naar een ander stad, blijkt de auto slecht onderhouden: de remschijven helemaal versleten en de koppelingsplat bijna op. Ik kon niet meer terug komen omdat ver weg was. Dus heb ik tot het eind met een slechte auto gereden. voor degene die naar Marokko gaan, let goed op, de auto's zijn vrijwel nieuw maar zij worden niet goed onderhouden.

Fuyez ce prestataire de location ! J'ai récemment loué une voiture à l'aéroport d'Oujda Maroc, à la remise de la voiture tout s'est bien passé. Sauf que le jour de la dépose de la voiture, l'agent n'était même pas là pour réaliser l'état de la voiture (le retour) ensemble! j'ai dû laisser les clés dans une voiture qui leur appartient. A ma grande surprise quelques jours plus tard je suis prélevé de ma caution ! 1500euros ! apparemment un sinistre dans la voiture ! déja pour les avoir au telephone c'est la galere, j'ai dû envoyer des mails pour à la fin avoir comme explication que la voiture a été rayé dans l'aile ! ce qui est absolument faux ! on m'a envoyé une photo de l'aile de la voiture rayée alors que moi avant de rendre la voiture j'ai pris des photos et on voit en aucun cas la rayure dont ils parlent! on m'a envoyé soit disant un devis de 270euros pour réparation d'une rayure ! sachant que la réparation est faite au Maroc (mains d'oeuvre pas chère, SMIC 250euros) et même si on devait la réparer en France cela aurait coûté moins cher! de la pure arnaque! fuyez ces escrocs et arnaqueurs et tombez pas dans le même piège que moi !!!

Avoid Hertz in Morocco at all cost. I have ordered a car with paid in advance baby seat, which they ”lack” upon arrival. As a revenge for a discussion on baby seat, they delievered a car with defect tire which ran flat after 3 hours. Had to terminate a contract, deliever a car back next day and make a credit card chargeback. Be sure to sign a contract with ”Under protest/Under duress” remark, which will simplify a chargeback process a lot thru your Bank/Visa/MasterCard. Both upon pickup and delievering the vehicle. Be sure to make chargebacks on any charges from Hertz without proper documentation, you get your money back in 90% of cases, and Hertz will get a huge fine from Visa/AmEx/MC as a consequence. P.S. Waiting time to be served in Agadir airport was 2 hours at the desk + 1 hour at the parking lot (january 2019). We were travelling with a 5 months old baby, so... Totally disgusting service.

This morning I called the office phone number provided in the website hertz.ma for the Tanger downtown agency to confirm the time it would be opened to return the car with one day in advance. The lady on the other side said it was opened until 18h. I arrived at the office at 16h52 and I found it closed with a note to call someone. The person picked up and said he was going to the airport and would be back in 40 minutes. By the time he opened the agency at 17h37, there were 3 people there!!! Why was it closed then? Where all 3 needed ate the airport? Because of that, I missed my 17h30 bus to the port where I had a ferry booked for 19h. The busses are hourly and the port is 1 hour away from hertz. I had to switch my 1 euro bus for a 28 euro taxi in order not to miss my 45 euro ferry ticket!!! This is outrageous!!! What will the company do? I delivered the car one day before and the company gave me a loss of 27 euros for which I should be reimbursed!! Plus all the disturb you caused me!! Now what?? I get a "we are sorry" email from you??? Maybe not even that... Moreover, I explained the situation to the gentleman there and asked for a solution to take me to the port and he reduced his answer to "I can't"!! I will wait for your solution to that.

These people are hustlers I’m office wear . They tried and forced to sell us extra insurance and told us the extra insurance we purchased via a reputable insurer is fake ! And will not be covered . They also refused a pair of customers from Europe any assistance in locating the booking from their emails online as they had lost their mobile . Tried to get us scared saying anything happened to the car even a little minor scratch etc . I’m aware if we damage the car we pay up but they tried to pressure us and force us in buying a hertz insurance extra £50. They were like bullies . Very very bad customer service . The man and women spoke in French making jokes about us the customers ( we understood little French) . Avoid at all cost . Use Avis

Nie wieder! Auto war komplett beschädigt rundum, aber es gab kein Ersatzfahrzeug. Bei der Abholung mussten wir 3 Stunden warten. Reifen nach 30 km platt, keine Hilfe von Hertz Marokko, niemand geht ans Telefon. Wegen eines angeblichen Schadens an der Windschutzscheibe wurden 1600 Euro einbehalten vom Kreditkarten-Deposit, ohne dass wir jemals eine Rechnung bekommen haben. Meiner Meinung nach betreibt Hertz Marokko systematische kriminelle Versicherungsabzocke.