Herschel Infrared North AmericaReviews of herschel-infrared.com

I was give a lot of help from Jason, the US rep. Product arrived promptly.

Great product , great customer service .

Excellent.

When I ordered from Herschel I was very excited to receive the product, even after I had difficulty with the slow or no response to my inquiries. Three days after I placed my order, I received an email offering me a 10% discount if I placed an order with them ( well I already did ) when I asked if they could extend the discount to my current order, they never responded to my calls or emails. ( as a small new business, any help on building costs would have been greatly appreciated) Then I received an email from customs in California stating that my order is detained due to improper documentation. I made many attempts to contact Herschel to find answers to how they were going to resolve this delay. ( again receiving no response) Customs stated that if the issue was not resolved shortly, customs would return my order to Herschel. I found the situation very frustrating, as a woman business owner, I did not get responses to my emails. But when a third party male made an inquiry regarding this situation, they did respond to him promptly. When I requested updated tracking information, after 3 emails, I never received an acceptable response or an update on the tracking of my order. The product did finally arrive . But it was a very frustrating and unpleasant transaction.

We had an issue with one of our thermostats' and need some tec help they were very helpful and got us set up with all the help we needed and a new thermostat.

The folks at Herschel helped me design the heating solution I needed for my sunroom turned office. Jason in particular was extremely knowledgeable in the calculations needed to provide the best product and sizing recommendation for my space.

We built a new home (it just finished) and put them in our foyer which is unheated. They are perfect for taking off the chill, the mirrors look nice, and they are quiet!!!

This product looks slick and is doing the magic of nice heated place. The customer service was superb!