Hero ForgeReviews of heroforge.com

Poor customer service. Very long shipping times. No refunds. Avoid.

Hot garbage. Came Broken twice. Faded colors. Waste of time and money. I want my money back. 100+ bucks for broken useless minis. Got my 11 yr old into a PF2e campaign. We thought it would cool to get some custom minis for our campaign. Both arrived broken a few weeks ago. Just got my replacement, yup, broken. We will do an unboxing video on his later today. See if we get the Quatro of broken. Over 100 bucks for trash. A very disappointing experience.

I ordered my first Hero Forge mini in July 2022. When it arrived I thought it looked great, although the color was not as vibrant as I thought it was going to be. I was also a little disappointed in the details on the face. I was hoping for more detail there since I had several customization choices for the face during the design process. In the end, even with a magnifying glass, there was not much detail in the face. That said, I loved the miniature upon arrival and it did look good. After playing with it for a couple sessions the color seemed to get duller. I realized I probably should have sprayed it with my Citadel varnish to preserve it a bit better. Not something I thought I would need to do for a $60 miniature. Over the life of the mini the color only faded a bit more, so I was the only one that really noticed it. At this point I was still very happy with the miniature. Unfortunately that did not last. A month after getting the miniature it fell off my gaming table onto my vinyl plank floor. The sword broke off and was difficult to repair. At this point I was extra diligent when using the miniature as I realized it was very fragile. Unfortunately last weekend (December 17 2022), it fell again onto the floor. This time the glaive broke off, the sword popped off again, and both the legs snapped off the base. I threw the miniature away and will not order from Hero Forge again. In the end the miniature was just too fragile, I can paint cheaper miniatures so they look decent and use them without worrying if it will break when used.

I used to be a big fan of hero forge because their regular minis were pretty solid, and the custom designs were great. As a backer of the Kickstarter for the color, printed minis, I wanted to believe they would be as good. Unfortunately, after two separate orders, the quality is just nonexistent. There's no detail in the facial features, or other parts of the mini, and the colors don't match the rendering at all, and sometimes are even nonexistent. I contacted hero forge to explain to them how horrible their product was and they told me that that's just the way that it is. For 55+ dollars. You should be getting much more than you're getting out of this color printed mini. Just Don't do it. Buy regular mini and paint yourself, you'll be much happier with the result. Hero forge. You should be ashamed of yourself.

Will not be shopping for here again. I spent 52 dollars on a cheaply made, dull colored, very very fragile piece. Broke both my axes off in its first D&D session from having a pen drop on it…..

Extremely disappointed with the quality of the mini. The paint job was faded and sloppy. It was so bad I repainted the mini myself. The print quality of the plastic is horrendous. I've bought custom 3d models from other companies and I've NEVER seen this kind of crap quality before. My figure is covered in print lines giving it a blurry look. To make matters worse, they responded with a 10 day return policy... almost 3 weeks after I received the mini. What a worthless company.

I was excited to get an already painted, customised miniature figure from Hero Forge since they were high on Google. It took me quite some time to customise my character and I went through all the options that was relevant to my character. I put in my order, paid the EXORBITANT price for it and waited for it to arrive. It arrived via UPS (which by the way, is an extremely horrific courier service) and when I excitedly unwrapped my figure, I was 100% let down. The paint was terrible and not fully painted. The details are minimal and I am NOT happy about this. I will never in my life, promote this ROGUE trading company. Their "product" is lower than sub par and they should honestly be put in administration. I've been a tabletop gamer for 15 years and this is the most immature and grossly inflated price for a mini and a "paint" job.

Hero Forge took a year and a half after its Kickstarter was funded to finally roll out one of the features I had been waiting for - and it was crushingly disappointing. A year prior, when I had learned how long it would take for these features to become available, I had requested a refund - and was told by their "customer service" essentially "tough cookies." So finally, when I determined that the feature I had waited so long for was utter crap, I completed my order and received a very unimpressive miniature that, although 3D printed in color, has a strange "glitter" effect all over it - even on areas that should have no shine. Total waste of the $44 for an unimpressive plastic miniature with weird coloration.