Hero ForgeReviews of heroforge.com

I ordered some minis on June 28th. Heard NO word from Heroforge, and my order status remained as "TBD" the entire time. I contacted them about 3 weeks later as they hadn't shipped anything, and was told they had "very sudden and unexpected issues" with one of your suppliers ceasing operations without warning or notice. "Fair enough", I thought, sounds like an unfortunate situation. so I'll wait a bit more. Two weeks AFTER that, one of the minis arrives out of the blue. ANOTHER FULL month later, and the other two minis I had ordered are still nowhere to be seen, with nothing heard from HeroForge and order status still "TBD" Like seriously???? If you have sudden issues with suppliers that delay things THIS long then just cancel or stop taking orders. 2 FULL months (I said a quarter of a year when I contacted you Heroforge, my bad, but it genuinely feels that long) And ZERO communication from them until I reached out first. All that on top of being ridiculously expensive. One of my campaigns is near its end, so one of the minis will barely get used, even if I get it next week or something. I've been saintly with my patience, but that's entirely my fault I suppose. I'll just stick to the digital files from now on, or better yet never buy anything from HF again. I'll definitely be dissuading everyone I know from ever getting any physical minis.

Miniatures are fine, shipping is super slow, way too expensive for what they are. Customer service is responsive but not at all helpful with problems. For a company that's obviously spent so much time developing the interface, it's hard to believe that they have no way to resolve any actual issues. Super lame experience, I'll use one of the competing services in the future.

Ordered eight figures six weeks ahead of Christmas for my group as presents, they instead sent 4 and now said the other 4 will be shipped after Christmas, Great job Hero forge.

They use your credit card details to subscribe without asking, and have no way of cancelling subscription. I had to block all payments on my credit card. They are a scam site basically

Never replied to my email, company really stopped caring about the customers

I am beyond disappointed in the miniature we received. I ordered it for my husband’s birthday as a gift, at the very beginning of August and it didn’t ship until the day before his birthday (the 24th). When we finally received it, it looked NOTHING like the one I designed. But I’m surprised I could even tell with how tiny the thing is. $50 for a piece of plastic trash.

I paid $80+ after shipping and the item that came was such low quality. I paid for a painted mini and his face wasn't touched at all. I also added a metallic effect to the wings and sword. They painted half the sword and the wings were marbled. Oh and to add the wings it was $20. With the price I thought I'd get a high quality item, not something that looks worse than if I painted it myself.

Ordered a mini and what I thought were villager minis. Turns out one is for digital download. I spent time painting it using the online tool. But apparently that is just for show so when I ordered it it came un painted. Super misleading. But hey it's my fault I'm the dumb customer, no refunds. No problem. No sales from me ever again.