samantha
I do not trust this product
I do not trust this product and would not recommend it to anyone because of how I was treated in the store. Using a variety of psychological pressuring tactics, including offering "one time only, just between you and I" deals, I was convinced into making a purchase way beyond my budget. The experience was overwhelming and extremely rushed, I left confused and disorientated. In less than 15 minutes of aggressive marketing, I spent $400 on my visa, (I am a student with less than $600 in my bank account), for a product I knew nothing about. In this rush to sell there was no mention of the product being non-refundable. Only once I got home did I discover the receipt, slipped into my bag, with non refundable printed at the bottom. The Hermetise website does not offer any solace, only empty promises with pseudo science terms like elixer, and alchemy. The collagen peeling mask is leaving rashes on my face and my skin condition is not improving. I was scammed and I will talk to the mall that is hosting this brand to warn future customers of their unethical marketing tactics. I am left with debt and a skin rash all because I was forcefully led into a store and filled with meaningless promises.
Response from HermetiseJan 22, 2019
Dear Samantha, I am disappointed to hear about your experience and would like to discuss it with you offline. I apologize for the poor customer service you have experienced, please give us a chance to resolve this and email me at [email protected] Please add: "Attn Stephanie/trustpilot/Samantha" to the subject line. Thank you!