Clara
Does this company have no such thing as…
Does this company have no such thing as employee management? Yesterday I went to La Cantera in San Antonio, Texas and was brought into the store by a woman handing out sample lotions in front of Hermitage. She called me with the word My Love and I was uncomfortable but I could get access to the products she recommended and tested. She offered me a high price for a product that wasn't very special, so I said I'd read reviews of the brand, look into the ingredients, and come back, so she changed her face to a stiff face and an unfriendly tone and dealt with the price down. Introducing and selling products is their job. And they work in the service sector. The service industry may not always be, but employees should respond to customers with a basic mindset of the service industry, and it is ridiculous that if customers listen to them well, they are kind and if they don't listen to them, they change their faces immediately.Customers have heard the product description but do not buy it, it is the customer's right and free will. And the price down doesn't make sense either. The Peeling product introduced as $299 suddenly becomes $84 and the 141 product becomes $49. It must be a fraud to see that the price more than tripled on the spot means how much the product costs, and that even though the price has fallen, there is a profit left for them. Eventually, I bought a $49 peeling product after a little scuffle, and when I got home, she had paid $50. It was $1 but it was really enough to ruin my mood, and my trust in this company and its products was completely lost, so I threw the products I bought into the trash can. I'd buy a lawyer if it was a little more expensive. In order for a company to succeed, it is the integrity of its products and trust from its customers. There have been many cases of reviewing the same bad experiences as well as me, but I don't understand if companies are sitting on their hands. Is the company admitting and proving itself to be a fraudulent company?
Response from HermetiseMay 7, 2021
Hello Clara, *****You haven't contacted our team please contact us or provide your contact information so we can help you to resolve the issue *** Thank you for bringing this to our attention! We apologize for the customer experience that you have described and appreciate your honest feedback. However, every storefront is a privately-owned independently-operated third-party business entity that is authorized to resell our product line. We, as the distributor do not have any involvement with the hiring, training, supervising, or distinct business policies of any Retail Location or its employees. However, we do maintain a relationship with the Ownership Teams, and our management will be glad to reach out to the location to further discuss their salesmanship practices that you have described. Please contact us at [email protected] with more information. Please add "Attn Stephanie/Clara" to the subject line. Thank you!