HerbsproReviews of herbspro.com

I got a call from HerbsPro tonight about my order of coffee that was opened & the lady was very nice & told me what to do! Thank you!!!

I tried placing an order from the UK, the payment page didn't work. I tried several cards including debit and credit cards. It kept getting stuck. Now I've had 2 pending payments on my current account for over a week! Herbspro say to contact my bank which I have done several times, but they can't do anything about pending payment and the merchant has to reject them. From working in online retail myself I have dealt with this situation and I have rejected many payments manually into our system. For some reason Herbspro are denying that they can do anything about this. The customer service agents keep treating me as if I'm dumb by repeating that no payment was authorised and no order was placed. I know that! The payments are pending and stuck. So for your own peace, do not attempt to order from this website!

I attempted to place an order, but kept getting a message that I wasn’t connecting to the network when I put in my credit card information. Alternately, I would get a message saying information was incorrect. (It was not.) But when I checked my bank account, I had three pending charges! I contacted my bank, then HerbsPro by email. Received a quick response to wait to see if they disappeared. So I waited a few days, and then received another follow up email to check on the situation and let me know they were not seeing any order or charges on their side. So high marks for customer service, but not so good on the order side.

Ordered 17 days ago and it still hasn't shipped

They don’t respond to emails or questions on shipping. No updates. Nothing gets shipped, but they charge you.

I received the wrong product: tape 1in instead of ¾ in (the website was mislabeled: I asked them to correct but they did not). I managed to get someone on the phone who promised to send me a return label within 48h. I never received it. Then I tried to call multiple (20X) times and was never able to get someone on the phone. I also emailed but received no response. Really sloppy web site and extremely bad customer service. I will never order from Herbspro again

Truly bizarre experience. I placed an order, but after a week there was no shipping status update. Multiple attempts to reach customer service went nowhere. Finally after 2 weeks someone answered, but it sounded like they were speaking another language and working out of their house. Totally unintelligible. The purchase was pending on my credit card, but never went through. The charge was finally dropped, and I found the product elsewhere.

Ordered (12) 15 oz cans of Health Valley Organic Minestrone soup, which is a great product but has been discontinued along with rest of H/V soup line. Unfortunately received only 8 of 12 cans (looks like 4 cans must have fallen out on the way), and all 8 were so badly dented that we are worried that contents are now potentially unsafe to eat. Had been tightly packed inside a very flimsy cardboard box with almost no padding and very little tape. A label marked "RECEIVED IN DAMAGED CONDITION" was added by shipper (USPS?). After calling, emailing, and submitting photos to HerbPro and review by their "operations team", a full refund was provided. This was appreciated, but it should not have taken so much time and effort to justify and obtain approval. Their packaging procedure for products like this needs a serious overhaul.