Debby
I received my 1st order with a product…
I received my 1st order with a product that was not what I ordered. By the time I received it I had already placed a duplicate order and I asked the company not to send it, however whether through timing or willful pushing through a sale It was shipped. I spoke with customer service and they said they could mail a shipping label to return it, however that never occurred and I even reached out again and said I would keep the order that I am certain was incorrect if they would send me the shipping label; however it fell on deaf ears and an attempt to call since has resulted in silence when the call was placed or it went to a voicemail. I e-mailed and informed the package would be refused as they refused to send a shipping label for the first box and so now I am sending paperwork documenting the dispute of both payments (NOT chump change on my income) which is going to cost me about $10 and I am done with this company forever. Iwill also send a copy of what I sent to the bank to the BBB office appropriate for the return address. This is a time consuming and unnecessary exercise that I do not deserve and is coming at a really hard time. Debby Zamorski