Robert
Follow up to my prior review
Follow up to my prior review. I received a watch that was broken! Henry's (if he even exists!), answer is always apologetic and sympathetic to your problem. However, they NEVER directly answer any of your specific questions!! I asked three times why I cannot return my watches to the return shipping address in Illinois from where they came to me; and why do they want to pay three times as much to return them to an address in China? I asked them for their customer service phone number; or asked them to have "Henry" LOL give me a call. NEVER received an answer to either question. It all appears to be nothing but smoke and mirrors. DO NOT DEAL WITH THIS COMPANY!!
Response from Henrys WatchesJan 7, 2026
We’re very sorry to hear about your experience and understand your frustration regarding returns and communication. We take all feedback seriously, as it helps us improve our processes and ensure clear, transparent service for our customers. Your concerns have been noted, and we appreciate you taking the time to share them.



