I’m Henry, and I’ve spent years perfecting the art of watchmaking. Each timepiece is carefully crafted with precision and passion, using only the finest materials. Every design tells a story—crafted just for you.
Henrys Watches (henrys-watches.com) has 656 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
henrys-watches.com
Website
henrys-watches.com
Category
Jewelry & Watches
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Not watch in pitcher, also I was charged a foreign transaction fee
Very cheep watch for price
Response from Henrys WatchesApr 1, 2025
Hello Don,
Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience with us didn’t meet your expectations. It’s concerning to learn that the watch wasn’t in the pitcher and that you were charged a foreign transaction fee—this is certainly not the experience we want for our customers.
At Henry’s Watches, we pride ourselves on offering quality timepieces at fair prices, and I'm disappointed to hear you felt the watch didn’t reflect that value. I'd really appreciate the opportunity to make this right.
Please feel free to reach out to us directly at [email protected], and we’ll be more than happy to look into this further and assist you in any way we can.
Sincerely,
Henry
RT
Richard T.
Awful
Awful! The watch took longer to arrive than expected - it was meant to be a closing down sale - and when it came it was a huge disappointment (I bought three, two ladies and one men's "military" watch). They we all cheap and shoddy, and not even water resistant - mine stopped after washing my hands! The "luminous" hands are not, just painted pale green. And so much for a 30 day no-quibble guarantee, they are refusing to refund the watch, saying they want me to send them a video showing it not working! Avoid these cowboys like the plague.
Response from Henrys WatchesApr 1, 2025
Hello Richard,
I’m truly sorry to hear about your disappointing experience — this is absolutely not the impression we want to leave, and I completely understand your frustration.
We take feedback like yours very seriously, and I want to personally apologize for the delay in delivery and the issues you've described with the watches. Our goal has always been to offer stylish and reliable timepieces, even during our closing down sale, and it's clear that we’ve fallen short in your case.
Regarding the refund process, we do ask for a brief video simply to help our team assess the issue and improve product quality. That said, we never want our customers to feel like they’re being given the runaround. Please reach out to us directly at [email protected], and we’ll do everything we can to make this right.
Thank you for bringing this to our attention — and again, my sincerest apologies.
Regards,
Henry
DG
dean G.
Only received one out of two watches
Only received one out of two watches. Communication seems automated with shipping information incorrect. I have been waiting for the second watch almost a month after the first order.
Response from Henrys WatchesApr 1, 2025
Hello Dean,
Thank you for your honest feedback, and I’m truly sorry to hear about your experience.
This is Henry, founder of Henry’s Watches, and I want to personally apologize for the inconvenience caused by the delay and confusion with your order. It’s absolutely not the experience we strive to provide. Our goal is to ensure every customer feels valued and taken care of, and I regret that we fell short in this instance.
Please rest assured that we’re actively looking into the matter to ensure your second watch reaches you as quickly as possible. In the meantime, if you have any questions or need immediate assistance, feel free to reach out to us directly at [email protected]—we’re here to help and make things right.
Thank you for your patience and for giving us the chance to make it up to you.
Regards,
Henry
ST
Steven
Chinese low quality which sells for £12…
Chinese low quality which sells for £12 on Temu. Avoid at all cost. Cannot send it back due to not allowing Lithium batteries to be posted. Will not get to dispatcher.
Thanks for your reply. Mailed info long before your reply on TrustPilot and no response. Please reply to my mail requesting a UK return address.
Response from Henrys WatchesApr 1, 2025
Hello Steven,
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience and completely understand your frustration.
At Henry's Watches, we take pride in offering quality products and reliable service. We do not source our watches from platforms like Temu, and we always aim to provide value that reflects both craftsmanship and customer satisfaction.
Regarding returns involving lithium batteries, postal restrictions can indeed be challenging. However, we want to help resolve this for you. Please don’t hesitate to reach out to us directly at [email protected] so we can look into your specific case and explore a suitable solution.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Regards,
Henry
CB
Chris B.
Poor quality and customer service!
Poor quality, no reply to emails requesting the return and refund for the watch, giving the impression it is a scam company! Do not buy!
Response from Henrys WatchesMar 31, 2025
Hi Chris,
I'm truly sorry to hear about your experience, and I want to personally apologize for the inconvenience and frustration you've faced. At Henry’s Watches, we take customer satisfaction very seriously, and it's disappointing to learn that we've let you down.
Please rest assured that we are not a scam company. We are a small, dedicated team, and while we strive to respond to all inquiries promptly, it’s clear we’ve fallen short in your case — and for that, I sincerely apologize.
I’d like to make things right. Please reach out to us directly at [email protected], and mention this review so I can personally look into your return and refund request. Your satisfaction is important to us, and we’re committed to resolving this as quickly as possible.
Thank you for bringing this to our attention.
Regards,
Henry
JL
Jason L.
Field watch 5 weeks later
Field watch. Looks good in the pictures.
5 weeks after my order and I've still not received my watch. Or any updates as to where it is in the logs chain.
Step it up.
Response from Henrys WatchesMar 31, 2025
Hi Jason,
Thank you for your feedback, and I truly appreciate your patience. I'm very sorry to hear that your watch hasn't arrived yet and that you haven't received any updates — that's not the experience we want for our customers.
Please know that we're currently looking into your order and will do everything we can to get this resolved quickly. In the meantime, I encourage you to reach out to us directly at [email protected] so we can provide a detailed update and ensure you're taken care of.
We're committed to making this right, and I appreciate you giving us the opportunity to do so.
Regards,
Henry
DG
David G.
A very very poor experience buying a watch from this CROOK -- beware.
I ordered a Tourbillon watch from Henry a few days ago for £81. Then discovered exactly the same model on Ali Express for a quarter of the price so cancelled my order - and on the same day asked him not to ship the watch. He took i think 3 days to reply and when he did he said the watch had been shipped even though tracking showed it was being packed. His adverts suggests he crafts every timepiece himself - the reality is he buys cheap stuff from Ali Express quadruples the price to sell in the UK. To return the watch i have to incur the cost of sending it to China - even though no reference is made to this in his returns policy - which suggests returning it to him. He offered a 25% refund if i wanted to keep the watch - but considering the vastly inflated profilt margins he applies - that has no appeal. I was able to buy a much better specced Tourbillon watch direct from Ali Express for a fraction of his prices. He also advertises Tourbillon watches but they are in fact normal wtaches with flywheels. Chinese companies do this to fool westerners into buying something they are not. When challenged about it - he explains he sells "Tourbillon style" watches - although none of his advertising uses that phrase. Check out the way a real tourbillon mechanism rotates whereas his pretend tourbillon watches don't. Avoid this crook - you can do without his irritations. But - add misrrepresentation to the list of his unethical crooked practices. In short - my view is that his advertising is misleading - and he is a seller with no ethical standards. Would never buy from him again - or recommend his company. If you are considering ordering from him - do yourself a favour and buy the exact same watch on Ali Express - you will save a fortune. This crook will not even provide me with his business address or name so i can sue him in the UK courts. That is my next step. Will let you know what happens.
Response from Henrys WatchesMar 27, 2025
Hello David,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet expectations, and I’d like to address your concerns personally.
At Henry’s Watches, we are committed to offering unique timepieces curated with great care, and we aim to provide a boutique experience with attentive customer service.
Regarding your cancellation request, I sincerely apologize for the delay in our response. Our dispatch process can sometimes progress quickly, and while the item may still be marked as “packing” in the system, it may already be with the courier in the early stages of shipping. I understand how this may have caused confusion.
Our return policy is outlined on our website, and I regret any lack of clarity around the return address. We are reviewing this to ensure all future customers have full transparency about the process.
Your feedback about pricing and value is noted. As a small business, we do price our products to reflect not only the cost of the item but also the service, presentation, packaging, and customer care we provide. That said, we completely understand and respect your decision to shop elsewhere.
If there is anything more we can do to assist you, or if you'd like to discuss this further, please don’t hesitate to reach out to us directly at [email protected]. We do value every customer and appreciate the opportunity to improve.
Sincerely,
Henry
SG
Steve G.
Very cheaply made watches by a Chinese…
Very cheaply made watches by a Chinese company based in Hong Kong. The company is not owned by the old man in the ad, he sold it, it's a different Henry that owns it now. I agreed to getting 20% back on my purchase, doubt I ever see it.
Response from Henrys WatchesMar 26, 2025
Hi Steve,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience didn’t meet expectations. While the company has evolved over the years, we remain committed to offering stylish timepieces at accessible prices.
Please know that we take your concerns seriously, and I’d like to personally look into the matter regarding your 20% refund. I want to make this right for you.
Feel free to reach out to us directly at [email protected] so we can assist you further.
Sincerely,
Henry
