Henrys WatchesReviews of henrys-watches.com

Response from Henrys WatchesJul 12, 2025

Hello Mike, Thanks so much for your continued support and honest review. I'm glad to hear you're loving your first field watch—it's great to know it's become your go-to! I'm sorry the sports military watch didn’t meet the same expectations. I appreciate the feedback and will keep it in mind as we improve our collection. If you ever need help finding a better fit or style, feel free to email us at [email protected]. Best regards, Henry

Response from Henrys WatchesJul 12, 2025

Hi Roger, Thank you for your feedback – I’m glad you found the watch good value. I’m sorry to hear about the strap discomfort and your concern regarding the marking. Like many brands, we partner with skilled manufacturers overseas to maintain both quality and affordability. If you need help finding a more suitable strap or have any questions, feel free to reach out at [email protected]. Best regards, Henry

Response from Henrys WatchesJul 6, 2025

Hello Mike, Thank you so much for your kind words — I'm truly glad to hear you're enjoying your new watch and that it arrived with the correct time set. We appreciate your feedback regarding the instructions. While some of our models don’t include printed manuals, we’re more than happy to guide you through setting the date and time. You can reach out to us directly at [email protected], and our team will promptly provide you with the step-by-step instructions specific to your model. Thanks again for your support — it means the world to us. Best regards, Henry

Response from Henrys WatchesJul 6, 2025

Hi Thanga, Thank you so much for your feedback and for taking the time to share your experience. I’m truly sorry for the initial confusion and any inconvenience caused when the strap arrived ahead of the watch. We understand how disappointing that must have been, and I’m glad our team was able to investigate the matter and that your watch arrived safely shortly after. At Henry’s Watches, we’re committed to ensuring every customer receives both the quality of our products and the service they deserve. Should you ever need further assistance, please don’t hesitate to reach out to us directly at [email protected] — we’re always here to help. Best regards, Henry

Response from Henrys WatchesJul 4, 2025

Hi Joseph, Thank you so much for your kind words! I’m truly glad to hear you’re enjoying your watch and that our service met your expectations. At Henry’s Watches, we take great pride in making sure every customer experience is exceptional. If you ever need anything or have any questions, feel free to reach out to us anytime at [email protected] — we’re always happy to help. Best regards, Henry

Response from Henrys WatchesJul 1, 2025

Hi Cliff, Thank you for your honest feedback, and I’m truly sorry to hear about your experience. At Henry's Watches, we aim to provide quality products and responsive service, and I regret that we’ve let you down in this instance. After checking our records, we weren’t able to locate any emails from the address you used to place your order ([email protected]). It’s possible the message didn’t come through, and I sincerely apologize for the inconvenience this has caused. Please don’t hesitate to reach out to us directly at [email protected], and we’ll make it a priority to resolve the issue—whether that means a replacement or a refund, whichever works best for you. Thank you again for bringing this to our attention. I appreciate your patience, and I hope we can make things right. Regards, Henry

Response from Henrys WatchesJun 27, 2025

Hi there, Thank you for your feedback, and I'm really glad to hear the watch arrived in perfect condition. I truly appreciate your support and understand your concern regarding the strap size. At Henry’s Watches, we aim to provide the best experience possible, and while our team suggested a replacement strap, I completely understand how an exchange option would have been more accommodating. We’re always looking for ways to improve, and your input helps us do just that. If you ever need further assistance—or would like to discuss this more personally—please don’t hesitate to reach out to us at [email protected]. We’re always here to help. Best regards, Henry

Response from Henrys WatchesJun 27, 2025

Hi Stanley, Thank you for your feedback — I truly appreciate you taking the time to share your thoughts. I'm glad to hear you’re pleased with the leather strap, though I’m sorry the buckle didn’t meet your expectations. At Henry’s Watches, we strive for quality in every detail, and your input helps us improve. If you’d be open to it, I’d love the opportunity to make things right. Please feel free to reach out to us at [email protected], and we’ll be happy to assist you further. Best, Henry