Pauline D.
purchase two watches from this…
I purchase two watches from this company due to their glowing story of quality and price. The first watch was defective. The control button wasn’t working so I contacted Henry’s. Their site says hassle free returns. WRONG. They asked me to send a video of the problem. I did and they claim there was no attachment even though I sent it to several other emails to test which all went through. They do not provide a customer service phone number. We have been going back and forth for weeks now and they refuse to tell me how to return the watches and get a refund. Stay away from this company.
Response from Henrys WatchesAug 6, 2025
Hi Pauline, I’m truly sorry for the issues you’ve faced with your watch and our return process — that’s not the experience we want for our customers. Please reach out to us directly at [email protected], and we'll ensure your case is prioritized so we can resolve this quickly. Thank you for bringing this to my attention. - Henry



