Henry MedsReviews of henrymeds.com

Henry Meds is a terrible company for the following reasons: 1. They have charged me for 7 months but have only sent two useable bottles of semaglutide. The bottles expire in 30 days (according to the information from the compounding pharmacy that makes the medication), but Henry Meds expects you to use each one for two months. 2. They ship refills at random times and they do not send you any tracking information on your shipments or let you know which carrier it is shipped with. I live in a hot climate and received the 3rd package of semaglutide when I was away on vacation and it was warm when I returned, the ice packs were completely melted and warm. Their customer service pressured me to use it anyways, despite the risk of getting Cellulitis from injecting bacteria into the subcutaneous tissue. They blamed me for not telling them I was going on vacation (which is not something they tell you to do), blamed me for not setting up UPS delivery notices (also not something they tell you to do). I could have had my neighbor refrigerate the medication if they had just given tracking information like any normal company would when shipping a $700-$900 product. They have flat out refused to replace it even though it is ruined, it is unopened and unused. 3. I had an appointment with a provider end of November and she refilled the prescription and they didn’t send more. I have now been out of the medication since December 20th. Their excuse was that I needed another appointment for more- but they don’t let you know when you need to see a provider (again!) for refills, they just let you run out of the medication. 4. It takes 2-5 days to hear back from customer service.

It has been an absolute horrible experience, poor communication, taking forever to see a provider. The provider then not signing the script and that taking several days to get sent and it still not being sent by the pharmacy yet. They absolutely do not value your time or money. Go somewhere else, heck anywhere else.

Interview process with NP was productive and painless. 6 weeks in, and I'm seeing no results. Navigating the website to try to find my clinical information and contacting someone to discuss my options is next to impossible. For $250 a month, I expect better.

Initially everything was great and easy in regard to scheduling an appointment, seeing the provider and getting approved for the medication. Now that it’s time to receive my 1st refill, it’s however been an absolute nightmare. Here’s the sequence of events: 1/22/23 - emailed customer service about my upcoming refill and when I should be expecting it (I knew I was running low on the current one and didn’t want a lapse in taking it). They responded that I should be receiving a follow up questionnaire around 2/12/24 that would be sent to my provider for approval. 2/8/24 - received questionnaire and sent back within an hour of receiving because, ya know, really didn’t want a lapse in taking the medication. 2/19/24 - still hadn’t heard anything from Henry meds or the pharmacy and now about 2 days from being out of current prescription, so I emailed again asking about the refill and they responded on 2/22 stating that the refill had been approved by the provider and that it was submitted to the pharmacy and I should receive it within 7-10 business days. 2/25/24 - it’s now been 3 days without the medication and no info on my refill. Emailed again asking about the status of the refill and expressed my frustration and disappointment that there was no communication or correspondence (tracking info) for the shipment. Received a response 2/28 that they’re sorry and that they’re “revamping” their process for refills and then gave me a link for UPS to track the shipment. 3/4/24 - going on my 2nd week without the medication and every time I follow the link on the UPS site it says “label created, no additional information shown” I’ve worked in customer service and healthcare for the last 10 years and this medication by no means is life or death to have, but, the fact that I’m having to pay $300/month and am now on week 2 of not having it seems a little scammy. Also, stopping the medication cold turkey has definitely not been the best, but it’s not for lack of trying or due diligence on my part.

I have been on my prescription for 6 weeks and ave lost one pound, worst investment I have ever made. My first week I gained 2 pounds and I have finally lost those 2 lbs and now I am down 1 lb from my original weight. In my assessment they said I would loose 1 or 2 lbs a week. I did tell them my goal was 30 lbs. When I called back I was told that I would probably only loose 10 lbs total but would not see any results until the end. I canceled my prescription but still am out 247 dollars. I feel I was scammed. I will be reaching out to demand my 247 back as this was a complete waste of time and money, not to mention putting a drug in my body that is not working so no telling what it is actually doing. very disappointed.

After one month, no follow-up as explained during the initial consult, no weight loss at all (if anything, I am hungrier), any time an email is sent to them they redirect to their online app, which is not really an app by any means, it just lists your treatment plan and physician so it is not functional; there is really no transparency at all, the phone number they provide goes unanswered, you just play email tag with them. Not pleased and will seek a different provider altogether. There is competition out there and it is time to move on. I've given them many chances, but it just feels like I am dealing with a bunch of students running an operation out of a dorm room. And that does not make me feel good when dealing with anything related to medical care and prescriptions!

Constant delays, providers don't care and don't provide you with all the necessary information It has been 2 weeks and my order wasn't submitted due to incompetencies Pharmacies are backed up and extreme delays Shipping is also another week Don't expect transparency either Their pricing isn't in the website once you sign up They don't send email confirmations or receipts

First appointment cancelled via email the morning of. Since I don’t constantly check my emails I had no idea the appointment had been cancelled. When I figured it out I had to schedule another another appointment ANOTHER week away. Could not get on phone with support. Was just endlessly placed on hold and then hung up on. Second appointment there was technical difficulties with their conferencing software. Again could not get a hold of support but luckily was able to figure it out on my own and to her credit the nurse was accommodating. Apparently I have been prescribed medication but there has been no email or any kind of confirmation of that. I guess I’ll hang in there another couple weeks and hope the medicine arrives. Would be nice to know when since it needs to be refrigerated. Finally I get an email asking me about my experience. If I click ‘thumbs down’ it directs me to some bs faq section on their website. Only if I click ‘thumbs up’does it direct me to this page to leave a review. Pretty funny they are trying to farm only the positive reviews to this site…