Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
henrymeds.com
Website
henrymeds.com
Category
Medical Specialists
Location
Dover, Delaware
Listed on Five Star Index
2026
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Unfortunately, Henry meds did not work for me. I ordered the oral tirzepatide, I was prescribed 3mg, and 4mg. However, the medication did NOT work for me at ALL. I was a bit concerned as to why Henry meds would start me at such a small dose and then increase it, When I was prescribed Ozempic I was started with a high dose and then it decreased as the weight came off. I can not afford $1000. for Ozempic monthly, therefore, I thought that I would go a cheaper route but this is not it.
Response from Henry MedsMay 24, 2024
Thank you for your review. All Henry Meds clients are encouraged to schedule a follow up appointment with their clinician (included in the subscription cost) to discuss any issues. We do offer many other treatments, so in the event that clients don't respond to a given treatment, the providers always work to find alternatives that may be more effective. If you have additional questions, please contact us directly [email protected]. We'll be happy to help!
PD
Paul D.
Awful
Overall, Henry Meds deserves better. But I have had nothing but issues with delayed shipping and two beyond awful experiences with one of their practitioners. I will absolutely not meet with Michelle Deflorimonte, NP ever again. She is neither prepared nor professional. The first appointment, she had not pulled my lab work to even facilitate the appointment. Which she disconnected and said she would pull and get back to me and never did. The second most recent appointment she did not place the order for my prescription refill. It wasn't until I called customer service a week later to follow up to discover this. Shame on her and shame on Henry Meds for continuing to allow for this "professional" to represent them.
Response from Henry MedsMay 24, 2024
Thank you for your feedback. We apologize for the issues with delayed shipping and your recent experiences. This is not the standard we aim for.
We are addressing these concerns internally. A Henry Meds representative will be reaching out to you to assist further and resolve your issues promptly.
Thank you for bringing this to our attention.
BE
Beth
I haven't tried it yet
I haven't tried it yet, I want to but I'm getting no forms for my history just right to the payment??? I find that odd
Response from Henry MedsMay 22, 2024
Our sign up steps are clearly stated on our website 1. Complete Payment 2. Complete Intake Forms 3. Speak to your provider. We request payment at the time of sign up as it helps to prevent appointment no-shows, which are unfair to both clinicians and other potential clients that would have liked to have that timeslot. Any potential client with questions should call our friendly care coordinators at (909) 787-2342.
LA
Lauren
Massive hair loss
Massive hair loss. Be careful.
Response from Henry MedsMay 18, 2024
Thank you for your feedback. We are sorry to hear about your experience.
All Henry Meds clients are encouraged to schedule a follow-up appointment with their clinician, which is included in the subscription cost, to discuss any issues you may be experiencing. If you have additional questions or need further assistance, please contact us directly at [email protected]. We'll be happy to help!
KN
katie N.
Won't delete my card or account even after multiple requests
Don't trust this company. To be fair, I had no issue with the meds and delivery. The problem came once my subscription ended. I decided to not continue with them, so asked my card be removed as I don't want to keep my card active on file for a subscription I'm not using. Sites get hacked all the time after all. They promised me they just wouldn't charge it. (Which they shouldn't be charging me if I have no active subscription anyway?) And this was not what I asked...So I replied that is not what I asked, and again asked for my card to be removed. I can see my account, so I can see it is still there etc. Then they said they would delete it from my account in a few days. I waited exactly a month and it was still not removed. So I asked again, and this time asked for my entire account and data to be deleted, since I feel my information is not secure or safe with this company at this point. And a week later now I got an email confirming it was removed. Logged into my account(which still exists and was not deleted)and my card is still active and in my account. I'm at a loss with this company. I've never had these type of requests be ignored and then lied about before, with any company. My warning to anyone is if you are worried about your card info or personal data being taken hostage, don't work with this company. They ignore requests or sidestep questions, and once they have your card info its there forever.
Edit*This is a reply to Henry Meds and your response to my review. If you had actually reviewed my request, you would see I requested my payment method be removed from my account, since there is no reason for you to keep it on file for an inactive subscription.
That has nothing to do with health records.
You once again side step my main concern. I only requested my account be deleted AFTER the refusal to delete my full, active card information, that you retain.
If you cannot delete account data, then someone should have replied about this to me in my multiple requests. Not one person cited any laws to me about why they need to keep records.
I am also aware you can delete my account, but still keep the records. So your response is strange to me. Since data deletion and account deletion are two different things.
But again, the main issue was you won't delete my card on file.
Either way, this response furthers my warnings to anyone who wants to use them. Don't work with them unless you feel secure providing your credit card info and them keeping it forever. Choose instead to work with companies that will let you delete your card after you are done working with them. As any good company would do.
Response from Henry MedsMay 18, 2024
Thank you for your feedback. We sincerely apologize for any inconvenience experienced.
While we understand your concern, please note that the destruction of medical records is governed by state law, and the duration for which we are required to retain these records depends on the applicable jurisdiction.
Rest assured, any inactive accounts still fall under the same strict security protections as active accounts. Henry Meds is committed to safeguarding all personal information and ensuring privacy and security at all times.
Again, we apologize for any frustration this may have caused. If there are further questions or concerns, please feel free to reach out to us directly.
JH
john H.
You will go for 3 to 4 weeks without a…
You will go for 3 to 4 weeks without a delivery from your your last interview and shot. So if you don’t mind a major interruption in your delivery and injection cycle then this is great! My first delivery from interview time took 3 weeks, my second delivery? Have no idea. I ran out a week ago, had my interview for refill 2 weeks ago, they charged my card and have their money, I have no idea about my delivery.
Response from Henry MedsMay 16, 2024
Thank you for your review. We take all feedback, especially negative feedback, seriously and always try to use it as a tool for improvements. Again, thank you for your time, this is clearly not the kind of experience we wish for any client to have with Henry.
SL
Sue L.
I paid for the Ozempic pill
I paid for the Ozempic pill. When I had my telehealth, they said I wasn't fat enough. I'm at least 25 pounds overweight and she said based on what she could see in the screen of my phone I wasn't overweight. She denied me the pills. Even though my doctor wants me to lose 25 pounds and I'm finding it impossible. Even a doctors note apparently wouldn't have been enough. They are stupid. Go see another doctor in person and get yourself Ozempic deal with real physicians not these telehealth ladies who don't understand how badly a person like me needed that drug.
Response from Henry MedsMay 14, 2024
Thank you for your review. As with any clinician visit, the provider exercises their medical training and experience to weigh the intended benefits of a medication with potential for side effects. In some cases that may mean not prescribing, or electing not to continue prescribing, medication. However, we never want our clients to feel like they've received less than complete respect, and we take this feedback seriously.
SK
Steven K.
Ok guys don't get your testosterone from here
Ok guys. Do not get on testosterone treatment with this company. Do your research and make sure if you have problems with converting your t into estrogen you will have nothing but trouble getting them to treat it with the proper amount of blockers. They will give you an unusual small 0.50 dose that won't quite be enough and then tell you to see your doctor to treat it and if you try to get them to prescribe more they will kick you off like me. You will spend a lot of time and money down the drain and end up starting over again. It was just about under control and just needed a little more and it would have been fine but they wanted nothing to do with treatment outside of testosterone.
Response from Henry MedsMay 16, 2024
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced.