Henry MedsReviews of henrymeds.com

I am pretty frustrated with delays in my medication. Ive been calling and emailing customer service for a week (after I had already run out of medication because so assumed they’d fulfill the agreed on service by sending my refilled Rx on time), and they finally just shipped out my Rx last night. This means I’ve now had 2+ weeks of no medication!!! And the whole point is continuity. Also, I asked them to at least overnight it - but nope, they didn’t even have the courtesy/accountability to do that. The one thing they did do was delay my billing date since I was billed my monthly subscription 3 weeks ago (though I still have no idea how that helps in this situation - and the customer service person, Darla, suggested that this was something they would be willing to do to accommodate me! What???) I will give it one more month but if my meds are delayed again I’ll be canceling my membership ASAP. Two other things that give me caution about this company: 1- When I look up their pharmacy on my CA-state licensure page it shows that Empower Pharmacy is delinquent and has been canceled and delinquent for the past many years. This is concerning considering the lack of regulation already with compound medication. (NPR has a recent article about this - just google it to find.)

Henry Meds has a short online form to “qualify” candidates prior to taking payment. They ask for height and weight, thus determining BMI. Despite a low BMI that will exclude you, Henry Meds continue to sign the user up, and take payment, to schedule an telemedicine visit. Unfortunately, the customer has no idea they don’t qualify until their appointment, which may be several days from payment. In essence, Henry Meds takes free loans from the consumer even when they know that the consumer won’t qualify for treatment.

I signed up during promotion for pills for $149 first month and paid it. During meeting she suggested injections so I changed. Was told I would be sent an email to charge for difference. When I clicked it said I was to be charged $148 which would have been the full price not even the promotional price. I clicked agree and was charged $297. Can not trust what you are being charged.

Promised a discount but when I changed my order at the advice of the medical team I got an invoice for the difference without the discount, with a link to authorize the charge. When I inquired, no one was able to answer my questions or fix it. Meanwhile, they charged my credit card for the old and full price for the new, without my authorization. Not only did I not authorize the second charge, the amount was more than what they asked me to authorize. Called to cancel and request refund. Hopefully, this will be the end of it. Also a bit concerned that no one could tell me if this was the medicine with sodium in it (Research this, it’s a big deal)

They knew I was taking Lexapro an SSRI which disqualifies me. My question is why did they even take the appointment knowing I am on an SSRI to begin with?... Waste of my time and money If you're on any antidepressant / SSRI don't waste your time or money

After the first order I’ve had nothing but issues. -30 days overdue to receive my prescription -charged 2 months without receiving any medicine -lost UPS delivery. I would not recommend HenryMeds

Signed up for Henry Meds and got blood drawn. When having my tele-health appointment the medical professal used another's lab results. Declining my access to the medications I was seeking. Warnings, cautions where giving in relation to my(not my) results. Later that day, thinkin "how tf are my hormones so ridiculously out of wack?!" I pull up the issued PDF results and realize the client on the results is another individuals. By this time, my subscription had be canceled and money refunded.

I called regarding a refill of my GLP-1 med and was told I would receive an email with instructions. I never received the email. I called again a week later and the CSR sent me the form which I completed. The next day I received an email that the GLP-1 was delivered. I did not receive it. Now I have contacted for a third time with no response. In addition, Henry Meds is charging me $297 monthly for months and I have received only one vial of GLP-1. Also, Henry Meds is currently advertising GLP-1 for $197.