Henry MedsReviews of henrymeds.com

While the customer service reps and doctor were very responsive and pleasant, hence all of the positive reviews, 90% of these reviews on here are before any weight loss results if you actually read them, especially for the oral semaglutide and Tirzepatide. That’s not really a review, or at least not an accurate one, at it does not evaluate the product’s performance (e.g, weight loss, appetite suppression, reduced snacking), which is what customers care about. Unfortunately, the injectable semaglutide, which came from Taylor-made drugs in KY, was not effective for me. After previously doing well and maintaining a thirty pound weight loss on Zepbound, I wanted to try compounded semaglutide to see if I had less fatigue, and the provider was honest that I probably wouldn't but I could try, which I appreciated her transparency. Surprisingly, my fatigue was better but the meds simply didn’t work for me. Within two weeks, I had GAINED five pounds despite counting calories and eating the same amount, even having upped the dosage to the max offered of 20 units (10 units every 3-4 days), equivalent of 1 mg Wegovy. I also think that’s ridiculous. In order to get the optimal dose for weight loss (1.7-2.4 mg) you have to pay even more than the already overpriced rates when compared to getting directly from your local compounding pharmacy. While it caused some fullness initially, it felt very uncomfortable like a rock in my stomach, like I ate too much, and it only lasted about a day or so and then quickly returned to pre-hunger levels. After a week or two, I didn’t even get that. It wasn’t anything like with Zepbound where my hunger was greatly suppressed for days without such discomfort. Since I never tried brand Ozempic, I unfortunately can’t compare it head to head with that but my hunch is that compound is not as strong/long-lasting through the week as brand, at least not that compounder. I also had some really bad sour stomach and diarrhea on this, which I didn’t have on Zepbound. Needless to say, I returned to Zepbound, and my weight went back down. If that was my experience only, I’d still have a decently positive review because they were helpful at first, but then the true colors showed. After the refund was issued for ineffectiveness, I was told if I try any future treatment with them, my refund will be revoked—even MONTHS later. Henry Meds should stop advertising that they have a money back guarantee policy if the guarantee is revoked by simply trying another product at the company. That’s NOT a guarantee if you take it back. It’s very misleading and untruthful, especially as this is not advertised anywhere on the website, and you are not informed upon purchase either (perhaps it’s buried in some extremely fine print somewhere? Not sure but still inexcusable). By “taking backing” a customer’s refund for simply trying other products at the company, which you’d think Henry Meds would want, you’re very effectively preventing customers from ever trying other products that could work for them, which any other reputable telehealth company allows switching to a different treatment if a former is not effective without punishing the customer, so this experience has left a bad taste in my mouth about Henry Meds, especially as only the first two months of the three months supply of medication I was sent would have been unexpired, and the medication was due to expire within two months, I was essentially shorted a month to try out the medication. It also concerned me that each month didn’t have its own vial, as the BUD is about 28 days for most injected compounded meds once opened, posing the concern of potential contamination which is problematic, as it is critical these medicines remain 100% sterile for your safety and livelihood. Whether they added preservatives to curtail this, I’m not sure, but it was concerning nevertheless as this is not explicitly stated. My treatment plan and dosing instructions confirm I was supposed to be given a three month supply of unexpired medication, but this did not happen which I communicated, and nothing was done about it. Had I been offered the chance to try another product to make up for the shortage and ineffectiveness of the injectables or any other recourse rather than being told I’d be punished with a refund reversal, I’d likely have a much more positive review. Therefore, I will be looking at Telehealth services that do not mislead customers or try to take back a refund that was issued months prior.

I tried two different products for 3 months and it did not work for me. The provider I had follow up did not seem interested in discussing options and I wasted over $1000 on this with zero guarantee.

I just received a warning email from a customer service that I acted inappropriately with their PA when I did the tele health appointment. Your PA told me I am not understanding what she’s saying! Understanding and agreeing to what she was saying is two different things! I said that was uncalled for and inappropriate. If you guys want your customers to undergo with Telehealth you should practice respect and customer service as well or why don’t you just let your clients to just watch a video instead of forcing clients to agree on everything your PA has to say without listening to customers?! This PA was condescending when talking to client. I went along just to be done quickly since she seemed in a hurry as well, as i could hear a loud dog barking and a baby crying on her background. After the appointment it gave me an option to leave a feedback, however I opted not to and just let it go. The next day i received a warning email for being inappropriate from customer service (whom this platform prompted me to delete the name as well as the name of that PA if i want my review to get published). I replied that siding on PAs side without investigation and sending customer a warning is UNWELCOMED! You should record the videos and review it prior issuing a warning. CS replied right away, apologized and will review the incident. There are people here that does not feel the connection to your PA, their not showing concern to client and wanted to end the discussion and just get paid! Why don’t you practice and trained your staff for some little customer service, if not, your business will eventually go down! I am no longer interested!

Unprofessional organization that does not care about the well being of its patients.

I was only recommended .25 for the 1st 4 weeks even though I was at .50 after 4 weeks on semaglutide. I sent 6 customers in the last week. My brother and all his friends are also taking the shots. My friends had a different spokesperson. I would like to change mine. I should've been on .50 from the start. My friends told me about their experience and the information they were told. I was never told that the FDA might cancel in December. I really didn't feel a connection with my consultant. Please send me another consultant and a higher dose. Thank you.

The sign up was smooth. Once I needed a refill on my prescription is where all there problems happened. After a week of emails, phone calls. I still don't have my meds and all I get is " sorry about that I will on it and get back to you, and you guessed it. No one gets back to you and you are left calling again the next day.

I hope it gets better. I was promised to get my meds after a week but until I sent an email to follow up after 2 weeks that’s when they sent me a confirmation about the prescription. I have been waiting in vain. Sept 28 when I met with the health provider and she said it will be delivered in a week. Oct 9 I sent them a message about status of my order that’s when they replied that they got my order. I don’t know when the delivery is going to be.

They do not take their business seriously, and their customer service is bad. They overpromise and underdeliver. I am taking TRT. Due to their poor planning, scheduling, and inability to ship Testosterone, I had a three-week gap in my treatment plan. When dealing with hormones and health, is this unacceptable?