Henry MedsReviews of henrymeds.com

Horrible customer service. It was not always like that, I’ve been using them for about a year and a half without issue, but the last 6 months something changed and their customer service is NILL. They charge your card reliably, without issue every month, but good luck getting a response from anyone if you call/email or submit a ticket. They don’t let you refill a prescription without another appointment, but it’s impossible to make an appointment! They send you a link that will ultimately just say “sorry, no appointments available at this time”. Your requests for customer service will go unanswered, but you WILL be charged every month. It’s shady at best. I’m changing providers and disputing with my credit card company. Run the other way!

Got an email that I needed to schedule an appointment with the provider to continue treatment. The appointment schedule page doesn’t work on the website. I have been trying for days to get someone to call me back. I am out of meds with no way to schedule an appointment to get them. I have sent support request emails and called multiple times with no response. This customer service is non existent.

Meeting and chatting with a Dr was easy, communication with her after my prescription was sent out to me was not even an option on my portal. Reached out to the support team through email 3 months later to find out the Dr is no longer with the company. The medication that was sent had very little effect & I’ve taken this medication from my in person doctor months before.. the first month I took the medication with my in person doctor I lost 10-15lbs, with this medication I lost maybe 4lbs? I also started feeling a weird pain in my rib area everytime I took the medication. I would be very cautious with this company & who they send you medication through. Please do your research.

Henrymeds is by far one of the shadiest, most unresponsive and unethical medical organizations that I have ever dealt with. For starters, they issue medication without ever having met with the patient. They prescribe non FDA approved medications. They have a call bank where patients leave message — without a response for weeks on end. And when they finally respond, they engage in tactics intended to delay any interaction with a medical provider. It is a joke. Incredibly, once they billed my credit card, customer service all but became non existent. I have a friend who experienced very similar issues. Very disheartening to say the least.

Paid for my first month l. Medication got delayed with UPS. Never received it. Even if I did I would throw it in the trash being over 3 days since left the pharmacy facility or warehouse wherever it comes from in Kentucky. Very disappointed and didn’t even get a refund for meds I never received

Company is horrible with communication. Signed up and heard nothing for a week. Submitted a ticket and heard nothing. Then got notice prescription was entered for me but not with the right medication. Submitted another ticket. Called customer service and talked to an agent who said someone would contact me. Never heard from anyone and RX i don't want is on its way. So I'm out $170 for something I never wanted. Horrible customer experience.

Impossible to reach customer service. My subscription refills are not being filled. I submitted four times to their online forms, and called twice. When I called (both within posted biz hours) I got an answering service who said all they can do is submit another ticket. Left phone number and email, with no response. Six attempts to contact customer support have been left unanswered. If you can get your meds elsewhere, I’d suggest it.

When I initially began utilizing your services, I was highly impressed by the organization's responsiveness and thorough explanations. Unfortunately, there has been a noticeable decline in communication efficiency and client support recently. Navigating essential tasks—such as coordinating medication adjustments or reaching a healthcare professional—has become exceedingly difficult. Currently, calls to your contact number result in my information being taken by an assistant to open a ticket, but these inquiries consistently go unanswered. Furthermore, submitting tickets independently through the client portal has yielded no follow-up or professional contact. Clear and reliable communication is vital for patient care and client retention. I strongly urge management to address these operational bottlenecks so that clients can receive the timely support they require.