Henry MedsReviews of henrymeds.com

I am writing to express my extreme dissatisfaction with my recent experience. On Monday, January 13th, I had a telemedicine appointment scheduled for 9:15 AM. Issues: Premature Charges: Despite the appointment not yet occurring, my credit card was charged for both the appointment and a prescription that was supposedly approved during the consultation. Significant Delays: It is now Saturday, and the status of my prescription still reads "Order Received." There has been no progress towards processing, shipping, or delivery. Lack of Communication: I got an email today showing my order is in progress after I emailed about order update. When I check online it is still showing pharmacy has received the order but its not "in progress". This experience has been incredibly frustrating and inconvenient. The lack of transparency and the significant delays in fulfilling a necessary prescription are unacceptable. It appears that Henry Meds prioritizes billing over customer satisfaction and timely service. I urge Henry Meds to review their billing practices, improve their communication with customers, and expedite the processing of prescriptions.

Please know that this is not a negative review because I was not satisfied with their service. It is about their billing. You are told you will be getting a 2 month prescription, but really you are billed for 3 months of that prescription. It is a scam. Please shop around.

Horrible Communication! Been trying to cancel my account for two weeks now. Email never gets returned after initial request and charge has not been refunded. Now my refund request is being denied.

been on the oral for about two months and have gained three pounds. When i first started i asked the nurse if oral was as effective as the injections. She clearly told me yes. Now the second nurse has told me oral is not as effective as the injections so i will now try 3 months of the injections... I don't have high hopes..... starting to think this is not effective at alll

Tried to get phentermine paid my money for January had my appointment tracker said my meds were processing and getting ready to ship. My doctor after this also approved this medicine so I canceled my subscription with henry meds for February. They took my money and didn't send my order. They refuse to refund any money and refuse to send the medicine I paid for.

If I could go back and do this all over again I would choose a different company. It takes too long to get any answers for any questions and once you start here and change companies you have to start all over again.

I am very dissatisfied how Henry Meds customer support team is skirting around my compliance concerns. I emailed them back in December requesting clarity on why my account was being billed an additional $50 monthly on my Semaglutide treatment. I was already paying an additional $100 for the extra dosage and then I learned that the cost went up an extra $50. I expressed I did not provide consent for the additional charges and the company proceeded to charge me the additional amount the proceeding month. I have requested the video of my me providing my consent or provide me documentation of my signature approving my card to be processed for the additional amounts. There team is providing me blanket statments and I have shared my concern around this unfair business practice as they are unwilling to refund my account. I have shared that my steps are to move forward with filing proper disputes on there unfair business practices. Service was great at the beginning but as time has progressed I have seen a decline. They are no longer rating as the top compound pharmacy and I can see why. I am moving to my bank for next steps as I did not provide approval for this and they are unwilling to provide me with the documentation.

Paid for medicine and told an estimated medication date. Over a month later, still no product. I cancelled and then was told, sorry no refunds.