Henry Meds Reviews | Read Customer Reviews of henrymeds.com

Henry Meds Reviews | Read Customer Reviews of henrymeds.com

Henry Meds reviews

Showing 873 reviews with 1 star · Clear filters

BigSky
Jan 24, 2025
Shady business practices!
Signed up December 20th. Talked to provider on December 26th and specifically asked her what happens if I cannot take the medication. She said there is a 30 day guarantee. On December 17th the medication was shipped out. I received it on January 3rd. I was surprised that there were 2 months of meds sent at different doses. I had side effects on the lowest dose so I cancelled on January 13th. I assumed I would get a refund so I contacted Henry Meds today via e-mail and phone. They told me that they cancelled their 30 guarantee on January 1st. Obviously my provider did not know they were planning to do this. They said they informed their customers but I cannot find any related correspondence. They refuse to honor a refund. Response to Henry Meds. It would seem logical to ensure patients are aware that you are planning to discontinue the 30 day guarantee BEFORE you mail out the meds!! My provider was unaware of this and I did NOT receive an e-mail at any time informing me of this change in policy. I was also informed that the Henry Meds compliance department would be in touch with me. I have heard nothing from them. Again, very shady business practices!
Response from Henry MedsJan 24, 2025
Thank you for reaching out and sharing your feedback. According to Henry Meds’ Terms of Service, refunds cannot be provided once medication has been shipped or services have been rendered, even if recent policy changes are in effect. Updates, including the discontinuation of the 30-day guarantee effective January 1st, are communicated to all patients via email. For further assistance, please contact Care Coordination at [email protected] or (909) 787-2342.
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Annie E.
Jan 24, 2025
Refused to refund me
Started a subscription. They immediately charged my card before I received any product or had any contact with anyone at the company. Agreed with their intake survey professional I was not a candidate for the product. Cancelled subscription. Told I would get full refund. Then they emailed me they refused to give me a refund because I 'used services'. I used NO services.
Response from Henry MedsJan 24, 2025
Thank you for sharing your feedback. We understand your frustration and want to clarify our process. As outlined in our Terms of Service, the initial charge is made at the time of subscription to secure your appointment with a clinician, cover the intake process, and provide necessary telehealth services. This charge is non-refundable once services are rendered, including the intake consultation, even if the decision is made not to proceed with treatment. If you have further concerns or feel there may have been a misunderstanding, please don’t hesitate to contact us at [email protected] or (909) 787-2342.
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Karen P.
Jan 24, 2025
If it could be less than one star
If it could be less than one star, i would choose that. I canceled my membership before billing cycle since they were unwilling to reduce my dose without charging me more money. Not only did they charge me anyway because "cancellation has to be before billing date." (and it was) but they then refused to send the medication because "you cancelled your membership." Bait and switch, fraud ..whatever you want to call it. Beware.
Response from Henry MedsJan 24, 2025
Thank you for your feedback. We’re sorry to hear about your experience and would like to clarify our policies. Per our Terms of Service, cancellations must be completed before the billing date to avoid charges. If a membership is canceled, access to services is discontinued as outlined in the agreement. If there are concerns about timing or if you believe there was an error, we encourage you to reach out to our support team at [email protected] or (909) 787-2342.
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Jeffrey P.
Jan 23, 2025
The medication didn't work + Hidden fees
The medication didn't work at all so I elected not to refill my prescription. The company then charged me maintenance fees as an inactive patient, and refused to refund them. AVOID Henrymeds at all costs - there are much cheaper, effective alternatives out there without the greed, inflexibility and poor customer service.
Response from Henry MedsJan 23, 2025
We’re sorry to hear about your experience and appreciate your feedback. Transparency is a priority at Henry Meds, and we strive to ensure all patients have a clear understanding of our services and billing practices. Per our Terms of Service, all subscriptions remain active until explicitly canceled. If a patient is inactive for over 30 days without using services like appointments or prescriptions, the account transitions to a “Platform Management” program. This ensures that patients can easily resume care when needed. All Henry Meds patients are encouraged to schedule a follow-up appointment with their clinician (included in the subscription cost) to address any issues with their treatment. We offer a variety of treatment options, so if one medication isn’t effective, our providers are committed to finding alternatives that may work better for you.
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Jody P.
Jan 22, 2025
Unorganized unscrupulous
Meds always very late. Promised to give me credit for missed meds and they never followed through. I finally went with a different company for glp1. Henry med continued charging my credit card for 3 months so far 449.00 per month. I’m on hold right this minute trying to get my money back. BUYER BEWARE!!! They are disorganized and unscrupulous!!! Get your glp1s elsewhere!!
Response from Henry MedsJan 22, 2025
Thank you for sharing your concerns. We understand how frustrating this situation has been and appreciate the opportunity to address it. Per our Terms of Service, all subscriptions remain active until canceled. This ensures continuity of care unless explicitly terminated. Your feedback is important, and we regret any inconvenience you’ve experienced.
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James B.
Jan 22, 2025
Refused refund for medication that was never received
I cancelled my subscription due to an allegic response. The next shipment did not arrive as requested, but the company charged me $379 anyway and refused to refund.
Response from Henry MedsJan 22, 2025
Thank you for reaching out and sharing your experience. Per our Terms of Service, all subscriptions remain active until canceled, and billing occurs automatically for recurring services.
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Sara V.
Jan 22, 2025
These people are scammers
These people are scammers. I only subscribe for three months of supply and then I told them to stop charging me because I didn’t like their program. It’s not working for me. But then I noticed they charged me for an additional three months. Without sending any supply. And when I complained, they said I don’t qualify for a refund. This is one of the biggest scams of my life. To the reply : so you want to continue to care so you charge them but don’t send then the supply ??? Perfect costumer service… please care less
Response from Henry MedsJan 22, 2025
We’re sorry to hear about your experience and appreciate your feedback. Per our Terms of Service, subscriptions remain active until canceled. This ensures continuity of care for our patients. If you need further assistance, please don’t hesitate to contact us directly at [email protected] or (909) 787-2342.
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Rosanna C.
Jan 19, 2025
Cancellations and refunds impossible
I am having a heck of a time getting a refund and cancelling this subscription. I spoke with them in November to cancel and they said they would freeze it until January. I explained I simply wanted to cancel, but then capitulated. I had been charged 2 times and only received 1 month of oral medication. The product does not work for me and I seem to have a few issues of reaction. In reviewing my bank account, I saw another pending payment to be charged and sent another request for cancellation. If I am charged, I will not be amused. I suspect the charge will be processed before action is taken, especially in light of the fact that it is to be processed on a holiday.
Response from Henry MedsJan 19, 2025
Thank you for the review. We sincerely apologize for the frustration you’ve experienced. At Henry Meds, we strive to make cancellations and refunds as seamless as possible. As outlined in our Terms of Service (https://henrymeds.com/terms-of-service/), subscriptions remain active until canceled, and billing is processed automatically to ensure continued access to care and medication. If a subscription is paused, billing resumes at the end of the freeze period unless a formal cancellation request is made. If you have any further questions, please contact us directly at [email protected]. We are happy to assist you!
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