Henry MedsHenry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Medical Specialists · Middletown, Delaware
New
Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Showing 246 reviews with 2 stars · Clear filters
Aaron
I have been out of my meds going on 5 days because the processing time takes to long from consultation to shipping
Response from Henry MedsJul 1, 2025
Thank you for bringing your concerns to our attention. We’re sorry for any frustration this may have caused. Your feedback is valuable, and we’re dedicated to improving your experience.
Cindy R. K.
Had consultation with provider. Has been 2 weeks and no med prescription The patient portal is useless as no one uses it. Not a company I would recommend at this point,
Response from Henry MedsJul 1, 2025
To assist you more effectively, we've requested some additional information. Trustpilot will send a request soon—please take a moment to provide the needed details. We appreciate your cooperation and thank you for helping us resolve your concerns!
John H.
The process is slow. I’m missing multiple injections due to a slow process and delays. No compensation or correction for such missed on their end.
Response from Henry MedsJun 24, 2025
A representative from Henry Meds will be reaching out.
customer
I have reached out repeatedly for clarification on my prescription/subscription without response.
Response from Henry MedsJun 23, 2025
A representative from Henry Meds will be reaching out.
Eric K.
More communication when it comes to filling prescriptions. I was approved and it was radio silent, taking too long to ship. It’s been over a week and still have heard nothing.
Response from Henry MedsJun 21, 2025
Thank you for your review. At Henry Meds, our standard shipping time for medications is 8-10 business days after your intake appointment. However, delivery times can vary due to factors outside of our control, such as pharmacy backlogs or supply chain issues with our partner pharmacies. If you experience a delay exceeding 10 business days, please contact us at [email protected] or (909) 787-2342 so we can assist you further. We appreciate your feedback and will use it to improve our services.
ceci C.
IMO Henry Meds did not express the gravity of the real possibility that compounded GLP-1 were going to be banned after May 21. When I spoke to a rep they seemed wishy washy and said ‘yes you’ll probably still be able to get it’. Well I just had a telehealth visit and I’m no longer able to get my semiglutide injections. I’m having to switch to the daily pill(there was an option for another brand that requires DAILY injections- no thanks) . I’ve heard the pills don’t work as well. I’m not happy .
Response from Henry MedsJun 21, 2025
Thank you for sharing your review. We understand how important it is to feel heard and supported during your treatment journey. Our providers carefully assess each case using their medical expertise to determine the safest and most effective options, which can sometimes mean that certain treatments aren’t prescribed. That said, we always strive to ensure that every patient feels respected and valued. We take your feedback to heart and are here to discuss any concerns you may have moving forward.
Scott
Continue to have to remind about labs and now my prescription is delayed and will miss two weeks of treatment Called twice and my prescription still hasn't shipped ordered 6/12
Response from Henry MedsJun 19, 2025
Thank you for your review. We are always disappointed when unexpected situations arise, and will do our best to resolve any issues. Our Care Coordination team will be happy to assist at [email protected].
James Wayland J.
I already had my bloodwork done and y’all required I do it again because you wanted more detailed information but didn’t ask for those results so I ended up being charged while I hadn’t received anything because it took me nearly 2 weeks to get unnecessary blood work done because of quests problems.
Response from Henry MedsJun 19, 2025
Thank you for your review. We’re always sorry when unexpected issues come up and will do our best to resolve them. Our Care Coordination team is available to assist you at [email protected].