Henry MedsReviews of henrymeds.com

I used Henry Meds for 2 years. Whenever I had a question I’d call and get a Henry Meds associate on the phone immediately. It seemed like any time of day. If they couldn’t solve it then, I would get a call back within a day with the issue resolved. 2 months ago I realized I hadn’t received any emails about billing, refills or appointments. I started calling and found they have an answering service now. After 7 weeks, 12 phone calls, 8 emails, 5 messages on their portal, I cancelled. 2 hours after I cancelled I received an email hoping I will return someday. If it wasn’t for that I would have guessed that they were out of business. They left me hanging without medication for almost 2 months with no end in site. No appointment, no follow ups, just ghosted.

The reply they gave is simply not true. They are still charging me. I’m going to have to close the bank account to make them stop and I’m so angry. I’m not the only one who has had to deal with this and they can’t even reply to me via phone, email or mail. This company is fraudulent and should be investigated by the attorney generals office and forced to return money that they STOLE. Same song and dance…. After signing up and explaining that I had been fighting breast cancer and would have to stop to have reconstructive surgery (three months in) they explained my account would be put on hold. I gave them over 30 days notice and they ghosted me. I called the bank and they claim they have no way of stopping them because it’s a ACH so Henry Meds continue to charge me and haven’t sent me anything since Sept and won’t cancel my contract. I have emailed , called, sent requests through their online system and they keep on charging me. I’m going to call an attorney and the inspector generals office involved. This is absolutely criminal!

Horrible customer service. I paid for 3 MONTHS ($450) but never received a prescription refill. After seeing all the 1 star reviews on here, its evidemt that this is a common practice for Henry Meds. I had a virtual appointment scheduled for June 8th and logged in 10 mins prior... and waited almost 30 minutes before calling customer support. I ended up canceling my subscription due to this lack of customer support and not receiving my medication refills! AVOID THIS COMPANY!

They sent me an authorization to sign that said $0 on it. I signed it. (Not thinking it was free but they'd send a new one stating the cost) and they charged my card almost $900 for 3 months prior to sending a new consent. I have a screenshot of the $0 one. This is not ok. What if I didn't have that money in my account?

Subscription charged at $400/month when I haven't received medication in over a year. They provide a customer care number but the person on the other end is just human voicemail -- they take your phone number, email, and name, but can't see your account or answer any questions, they just say they'll have someone call you back. When I tried to cancel the subscription online, it offered to cut my cost to $178/month. What a scam.

I was a paying TRT customer for two years, and initially the service was excellent. Unfortunately, things changed after they switched pharmacies. Three of my last four prescription orders were delayed, and this most recent one never arrived at all. Over the past three weeks, I have called seven times and only reached the answering service. Each time, I was told someone would return my call, but no one ever did. I also sent five emails and received no response. Even the online chatbot simply directs customers back to the answering service. Throughout this entire process, I was unable to get anyone to tell me where my medication was or provide any meaningful assistance. The only communication I received was an automated email stating that my address had been updated—even though it was the exact same address that has been on file the entire time. Ironically, they had no problem processing my payment. Based on my recent experience, customer service appears to have become a very low priority. After weeks of unanswered calls and emails, I canceled my membership and decided to take my business elsewhere. If you're looking for a company that is responsive and willing to help when issues arise, I would recommend looking at other options.

I started out with an oral medication.After 3 weeks of trying to get customer service to help me make a change in medication or to just advise, I still did not get a phone call, email or message in the app. Customer support knows nothing about who they are sending messages to. I have request my money back and still have not spoken to or been in contact with anyone in the company that can help. My advice is use another company because this one SUCKS!

They have been ignoring me for four months about trying to get my medication refill appointments but still charging me every month. I have called, emailed, send tickets in their online system, left messages with their answering service. Do not work with them.