Henry MedsReviews of henrymeds.com

Long waits for appointments and very little follow up. I am going on two weeks without meds and reminded them multiple times and talked to Henry’s representatives to express my concerns that I need the meds to arrive on a certain date due to travel and they paid no attention or did not care. I will be moving to another provider that is more responsive.

Absolutely terrible customer service. Wait on hold forever and I finally hung up. Total scam - once they get your credit card it’s a monthly charge you can’t get out of. Called customer service multiple times to cancel. Their standard response is “sorry, it’s in the terms and conditions” but the T&Cs don’t factor in that they won’t answer the phone to let you cancel! I finally shut my credit card off to stop the monthly charges. Ripoff.

Absolutely not recommending this company. I signed up for their weight loss program and medication and received two months of medication. After two months I saw that I was not tolerating the medication so I did not schedule a follow up appointment with the provider. I looked over my FSA card account and saw they continue to charge me 149$ per month with no medication and no provider visits or services. Absolute scam.

This company is the biggest scam. They are literally making their own vials of TRT and sending it out. Canceled service in December and still continue to build our credit card beware

This company has misleading policies. Once you sign up, (if you read through all the legalese), you're committed to making regular payments, regardless of if you receive the medication or not. After my initial telehealth visit, I received 3 months of medication (sublingual pills). The first month is low dosage so you get used to it. The second two months had an extra $100 charge for "additional medication" which translates into a "normal dose". It's obvious that this is just a gimmick to make their price look lower than it actually is. After 2-1/2 months, I got an "automatic" charge for $349 for the next three months of medication. I had some issues with my emails but when I got it working again, I saw that I had to fill out a "survey" form. They also wanted me to download their app and track my weight - something I hadn't agreed to. I filled out the survey showing that I hadn't lost any significant weight yet, but I knew the medication takes some time to work. Then I was informed that I still couldn't get the medication they had already charged me for unless I had another telehealth visit. Keep in mind that I have a primary care physician which I see regularly. I had had enough. The sublingual pills weren't very effective, and the Henry Meds was just turning the whole experience into a hassle. I had to ask them about my invoice which had a $249 charge for the medication and an extra $100 charge for "Additional Medication". They had to explain that the extra charge wasn't for the anti-nausea pills which they previously sent and which I did not ask for or want. (I threw them away). How gimmicky to make two-line item entries on the invoice for one medication refill. I asked them to cancel my account and refund the charge for the medicine I hadn’t received. I got a response from the “senior coordinator” that I could cancel my account, but I would not get a refund “as outlined in section XXII of our Terms of Service”. During my initial telehealth visit, I was assured that I could cancel at any time. That way be true, but it’s unethical to keep my money for a product I paid for that was never provided. This company has misleading policies. If you don't mind being hassled about downloading their app, constantly tracking your weight, attending repeated telehealth visits, sure - go ahead and sign up.

Only lost 3 lb in 4 weeks weeks! I literally ate right, a high protein,low carbs diet and did not lose no weight. Was very dissatisfied because I tried reaching out them twice and never got a response! Their computer kept saying they were going to get someone to respond back. I even tried to tell them I need to talk to a human and never heard anything back! I wasted $249 for losing 3 lb. I would not recommend using this website!! They automatically tried to charge my card again in the amount of $249 the following month and I had block my card from them recharging my card again for something that does not work and cannot get through to this company to help me with my weight loss! I think there GLP1 is placebo pills and not the real thing!! Beware don't get scammed like I did!!

Still waiting for my prescription. I was told (by live chat) it had to be made and tested. Clearly u do not stock generic pills. Ordered a week ago and not even in pharmacy yet let alone shipped. Was told up to 8 business days to ship. Horrible

Worst customer service any where. It's a scam no product no service and charged over 700.00 most important no refund. Stay away from this terrible company.