Henry Meds Reviews | Read Customer Reviews of henrymeds.com

Henry Meds Reviews | Read Customer Reviews of henrymeds.com

Henry Meds reviews

Showing 873 reviews with 1 star · Clear filters

kristal
May 8, 2025
You made an unauthorized purchase on my…
You made an unauthorized purchase on my debit card.
Response from Henry MedsMay 8, 2025
Thank you for your review. Our Care Coordination team is available to assist you at [email protected].
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Dani
May 8, 2025
The Doctor was great but now been…
The Doctor was great but now been waiting almost 4 weeks for my first meds. Customer service keeps saying there may be a delay meaning they aren’t even looking into my specific claim. Just giving me a generic response.
Response from Henry MedsMay 8, 2025
To better assist you, we've requested some additional information. Trustpilot will send you a request shortly—please take a moment to provide the necessary details. Your cooperation is greatly appreciated, and we thank you for helping us address your concerns!
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AO
May 8, 2025
Terrible
They used to be good but now they are terrible. They ignore your emails and string you along with false information. Don't expect to get the medication you ordered. When you decide you've had enough and go to cancel, they drag that out. Still waiting.
Response from Henry MedsMay 8, 2025
To assist you more effectively, we've requested some additional information. Trustpilot will send a request soon—please take a moment to provide the needed details. We appreciate your cooperation and thank you for helping us resolve your concerns!
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M C.
May 8, 2025
Disappointed
Had my appointment, got approved, waited a few weeks for an update only to get an email asking me to have another appointment to be approved again because the pharmacy they use stopped filling the script? Not sure why I need to wait another week just to have another appointment to start over again?
Response from Henry MedsMay 8, 2025
Thank you for your review. We take all feedback, especially negative feedback, seriously and use it as an opportunity to improve. We appreciate you taking the time to share your thoughts, and we’re sorry that this is not the experience we want for any patient at Henry Meds.
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BookWorm
May 8, 2025
So far it has not gone well
So far it has not gone well. I sent a message to ensure a change would be processed, didn’t hear back and noticed they had ship the prescription (that I didn’t want/wanted changed), so I called immediately and the person on the phone said they would take care of it, and then I got an email (Kris B) an email saying they couldn’t do anything until another appointment was completed. So far would not recommend.
Response from Henry MedsMay 8, 2025
We've requested more information to assist you further. Trustpilot will send a request for additional details—please respond at your earliest convenience. Thank you!
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Azuka
May 7, 2025
Lack of communication and accountability
Lack of communication and accountability
Response from Henry MedsMay 8, 2025
Thank you for taking the time to share your experience. We strive to keep our patients informed and supported throughout their care. For any questions or concerns, please reach out to us at [email protected]
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Becky
May 7, 2025
People are nice but pricing is misleading
The NP I spoke with was nice but not really into our conversation and was unable to change my order from a 6 month purchase to a 3 month purchase but assured me someone from accounting would call me. No one called so I called and spoke to a rep. Kris who said he could help me. I asked to confirm the pricing of $147 first month and there after $247. He said oh no, that pricing listed on the website is incorrect and he has advised his managers, but he is unable to give me that pricing. That is misleading and fraudulent.
Response from Henry MedsMay 8, 2025
Thank you for taking the time to share your experience. We're very sorry to hear about the confusion and lack of follow-up you encountered — that’s not the level of service we aim to provide To clarify, all pricing is clearly listed on our website and outlined in the Terms of Service at the time of purchase. Our providers are focused on patient care and clinical decisions, while all billing-related questions or concerns are best directed to our support team at [email protected] so we can ensure they’re handled promptly and accurately. Thank you for your feedback.
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Katherine M.
May 7, 2025
Predatory Billing
Requested to cancel or pause service and continued billing saying they were waiting on clarification of which one. Then refused to give a refund despite not providing any product or service.
Response from Henry MedsMay 8, 2025
Thank you for your feedback. We understand your concerns, and we are sorry this was not the experience we aim to offer. As per our Terms of Service, subscriptions renew automatically until canceled, and all sales are final. If you need further clarification or have any questions, don’t hesitate to contact us directly.
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