Henry MedsReviews of henrymeds.com

Michael in customer service was great and tried to help within his boundaries, but I ultimately cancelled my prescription because Henry Meds has serious communication issues. When I first completed my blood work, it took weeks to receive my prescription. The portal just showed “processing,” and I only got an update after calling. At that point, I was told it would arrive the next day and that the portal was inaccurate. This time, the exact same issue happened with my refill. The portal showed “processing,” so I called again—only to find out the prescription hadn’t shipped because I first needed new bloodwork. This should have been communicated much earlier to avoid a lapse in treatment. Other services I’ve used have handled this process far more smoothly, with timely notifications and clearer communication. Unfortunately, Henry Meds fell short in this area.

I write this review with the hope that it will inspire improvements for Henry Meds moving forward, as I anticipate being a patient for the foreseeable future. The start of my membership with Henry Meds was rough and unsatisfactory. The first three appointments I had with the provider for TRT treatment were unsuccessful, and on a couple of occasions, the provider did not even show up to the appointment. This was very disappointing and unsettling, especially since it happened three times back-to-back. Even after reaching out to customer service for each failed appointment, it happened again. Thankfully, the fourth appointment was successful. With that said, this initial rocky start left a bad taste in my mouth, and I implore the Customer Service team to identify the error and correct it for future patients. Henry Meds offers all-inclusive services at a reasonable price, which is why I stay. Its pricing package is competitive compared to other online providers, so I have great hope that they will improve their customer service moving forward. I will update my review as I continue to be a customer with Henry Meds, hopefully with better results in the future.

The price is fair. The consultation staff are good. Customer service is friendly and the product (testosterone cream) works. My big issue with this company is that the pharmacy rarely ever delivers the product on time. Most months I have to call them to remind them to deliver it, often multiple times. It’s typically 5 to 15 days late and then they push off the delivery date of the next delivery (I guess so that you don’t overuse the product). On testosterone therapy your body stops making its own. So you can imagine how I feel after a week of not using the medication. They also don’t give any kind of refund on the monthly fee even when you get less medication than you paid for. I work full time and have kids. So I don’t like to waste time on the phone with them every month.

Call with provider was quick and went well. The only issue is them taking FOREVER to ship out the prescriptions!! I’m going on the second week and it still hasn’t been shipped.

I've been with Henry for almost 3 months. Everything has been smooth until I moved states. We set up an appointment with a provider in my new state and I met with them. Apparently Henry didn't inform the provider why we were meeting or what I needed. Now I will be without test for 2 weeks. After contacting Henry they said make another appointment. So I get to make the appointment, inform them what it's about, go without test while I wait for this company that can't communicate. And....I get to keep paying full price to do the work myself and go without what I pay them for in the first place. A good company would refund my money since they can't communicate.

I just started o how to review? I had July 3 appt & talked with a NP, we decided since I had 2 trips coming up immediately would be best to wait until back in Aug. When I called in August I was told I had to redo all info & start over. I think there should have been a note put in that I had already done all that & just needed to complete an appt. I will be starting med soon, so that will be when I can really do an accurate review.

My first order was sent to the wrong address because they put my street address where the unit number should be and my unit number where the street address should’ve been. Then, when I contacted them to update it they put a different street number, again!! My original shipment got returned because of an inaccurate address & they almost did it a second time. Horrible service. I am still also waiting to get my new shipping details, and hopefully I’ll even get it if they can enter in an address correctly. I only gave a two star because they were fast at communicating but it doesn’t do much good if you can’t get the details right.

Unfortunately the medication has not worked. Phentermine stopped working for me only after only 2 days. On day three, the pill did absolutely nothing. But I'm more concerned about the cost that henry meds deems appropriate (for phentermine). Phentermine is an extremely inexpensive appetite suppresant pill. Even without insurance, it only cost about $20 to $30. I understand that the pill may work for some and not others. This is my first experience with Henry Meds, and what i gather is that you are essentially overpaying (by hundreds) per month for a 15 minute zoom call for an affordable pill that might not work. Hopefully my doctor can switch me to a different medication that actually works at (an affordable rate). Im still waiting for a doctor to reach out to me. Unfortunately my money was completely wasted as of right now. Phentermine is affordable, so try to look into a different way of obtaining it. I definitely overpaid.