Henry MedsReviews of henrymeds.com

We are off to a bad start. I never received my meds. You said you would look into it but to contact FedEx. Fed Ex tracking showed a bag tied around an unknown fence in the woods. This was not my house. I contacted Fed Ex and they checked into it. I just got notified that they said it was delivered to my home. Not true! I need help here. Still no medication and no one is taking responsibility.

Started out good but the last 2 months I have not received medication on time. I have to submit tickets requesting for my medication to be shipped in order for them to ship it. This month, my tickets have gone answered and now when I call they also do not answer, waiting on hold for over 20+ minutes several times and then to be told Noone is available to take your call and the call disconnects. I was due for medication delivery on 5/17 and am now without medication but have been charged my monthly fee. At this point, I just want my monthly fee refunded. Also contacting BBB to make them aware.

Well during my last consultation and my renewal of my Meds I was very clear and the Representative understood that the shipping of my Rx should be delayed by at least a week so I would be home to receive them. Instead the Pharmacy sent them out right away and they sat in the hot sun on my front porch for 4 days. I advised the Representative I was leaving on vacation and wouldn't be home until the 19th of May. I'm not sure if they are damaged or not. It was sitting in the direct sun with over 85 degree temperatures or 4 days.

Shipping and processing haven't been for the two times I've used them. They can't seem to be able to operate efficiently and deliver medication on time. Not sure I'll be able to continue using them if they can't seamlessly deliver the product they are selling.

This company is deceitful. They charged me one month just to say my in-home blood test was insufficient to test so they sent me to a Quest to draw blood and then sent the lab a code to test my prostate instead of Testosterone. Why would Henry meds even have a code for the prostate? All this right before my membership is to be renewed. I canceled and will just go to my own doctor.

Absolutely horrible experience! I am going into my 2nd month with this company, and I am still having the same issues with shipping. Had my consultation on 4/1 didn’t get my prescription till 4/18. Spoke with their customer support several time and every time they keep telling me that the medication is on back order and that it could take 7-10 business days from the time the pharmacy receives my prescription. Once I received my medication I waited 4 additional days to start. Now, yet again, I’m waiting for my prescription to be filled. I will be out of the 1st months supply on 5/22 and no one seems to care as long as they get their money. Tried to contact the support thorough the portal but apparently that is not working. So put in a ticket for someone to contact me via email. Still nothing. Call the customer service number and was told that the pharmacy is on back order and no one knows when my order will be shipped. I requested to have my subscription cancel and get a refund with the customer service guy. He puts me on hold after I asked to speak with some on in the billing department or a manager, then get disconnected from the call. So I went on my portal and canceled the auto renew and emailed the support team letting them know to cancel and refund me if not I will dispute it with my bank.

I cancelled but st

I’ve ordered from Henry Meds before and never had an issue. This time however, when I first ordered my prescription it took a couple of weeks to finally get it. Now, I have finished that bottle and, even though they’ve charged me, I have not received my second bottle and when I called to check it is still processing and due to a backlog with the pharmacy they’re unsure when I’ll be able to get that. I asked about switching to a local pharmacy but I guess that isn’t possible. I understand having a pharmacy they partner with but, if they’re unable to meet the company promise and expectations it doesn’t make much sense. It’s hard to continue the program with going on an off medication. Edit to Add - so it said they sent me questions so they could verify me and I did that. No one reached out. I called last week and the person suggested I switch to their other pharmacy, it would be quicker. Then I never heard back so I called again and was told oh, because you’re switching pharmacies (their pharmacy, at their suggestion) I need to schedule another appointment with the provider, which will probably be 3-4 days out and then they will send it to the pharmacy to essentially start this whole process over. I’m already a week out of meds, but again, no trouble charging my account over 2 weeks ago. Edit to add: A supervisor called, no help. I cancelled my subscription and got a refund. She told me she wasn’t sure I could get a refund because their refund policy changed. I asked if that change happened to coincide with their pharmacy being unable to provide a service they promised? I did at least get my refund.