Henry MedsReviews of henrymeds.com

This is a follow up to my first review. After numerous complaints and threats they finally gave me a straight forward answer and shipped my medication. I was given a credit for the following month for the inconvenience, which was appreciated. However, I’m still unhappy. My last dose of my 3 month supply was administered 7 days ago. Before I got down to my last dose I reached out well ahead of time asking when my refill should be expected. At which point I was informed that a form that was never mentioned had to be filled out in order to receive my refill. So I did. And then I waited. Still nothing, then I get the same generic response that my refill will come in 5 to 8 business days. Which technically would be today, yet no shipment notification. So the day I should be giving my next dosage I have nothing, yet they didn’t hesitate to charge my card for my 4th month though. So I’ve reached out asking to refund that payment and cancel my account. Long story short: the treatment is working but this company is not good. They have inadequate resources to handle their costumers in a timely manner. Apparently only one customer service person who is far from proactive or attentive. Horrific business practices and procedures. If I’m responding well to a medication and you’re still collecting payment, why isn’t my medication being processed in advance of my running out so that I don’t run out. Not to mention to fail to inform your customers about this unnecessary extra step in that process alone is a failure on your part. So if you haven’t chosen a company yet, do not choose this one, it’s not worth the headache. And hopefully I don’t lose my progress I have made in the time it takes to get set up through another provider.

Initially set up the appointment with the provider with no issue. So everyone is aware the will quickly take your funds that moment. I didn't hear anything confirming my appointment or a link to the tel-medicine platform. When my appointment time hit I called CS and they apologized and sent me a link. I conducted the medical assessment and never got a response from the company saying congrats or here are the upcoming actions you can expect. I called once again and was notified you are approved and should expect your meds next week (5 days). Well next week came and heard nothing so here goes call number three. I learned they are behind in the pharmacy and now it is a 10 day wait and I should see it by next week. Then the CS Agent tells me it is a month supply when the site says three months and that is what the provider said. So I am pending call four! The issue here is that the CRM Henry Meds is using is inadequate. A CRM that focused on routine communication would help with customer engagement and reduce the amount of traffic to your customer service agents (ultimately reducing labor hours). If I would have gotten routine automated communication I wouldn't have called three times in the two weeks I have been a customer. They have a good product but the customer experience is lacking. Fix your CX before you loose customers to emerging competitors.

I had my appointment on 10/4 it would ship later that day no tracking customer service said I would have tracking no later than Thursday they charged my card before my appointment and no response.

Have not received any information on tracking of my meds and it’s been over 5 days. No type of update on website to let you know anything has been processed.

Just received my meds and I am very doubtful they are real. There is no imprint on the pill which any FDA medication that’s not a vitamin has to have an imprint. I asked to get my next prescription sent to my pharmacy and was told….. Since the Phentermine is in capsule form we do not fax it to local pharmacies. The reason behind it is, that the current Empower pharmacy that we work with produces the medication. Local pharmacies tend to use a different type and prescriptions do not go through which causes a lot of trouble. I will try to take the medication they sent me tomorrow but I’m very doubtful it’s the real thing.

I spoke with a doctor fairly quickly but still have not received medication. Pharmacy will not send a tracking number and I feel like I’m getting the runaround from customer service. Website says medication should be received in 5 business days, that’s a joke!!