Henry MedsReviews of henrymeds.com

I was a subscriber of Henry Meds two times. The first time I subscribed I was a member for 4 months (between March and June of 2023) . It was a great experience. The semaglutide I received from the pharmacy they were using at the time, Empower, was awesome. I had great results, have lost 60 lbs. I took a break from my membership, and then started my membership again in Dec. 2023 to continue my progress. I received a new vial from a different compounding pharmacy this time, and it has done nothing for me. I am taking the highest dose of it and feel nothing, no appetite suppression, no reduction in weight, and I have been injecting it for at least 5 weeks now, and definitely think I with received a bad batch vial, a placebo, or significantly diluted vial. I did stop my membership in Jan of 2024 as I know the vial would last a while. I called customer service to let them know that the vial I received is a lemon. The only response I received was, oh sorry to hear that. I’m very disappointed to say the least. This medication is not cheap. I went digging online to see if anyone else has had this issue, and read on Redit, that several people have had the same issue. Apparently Henry Med is no longer using Empower pharmacy, and is using a pharmacy that sends out ineffective meds. I will be looking for a new company to provide my semaglutide going forward.

Appointment on the 12th , It’s now the 23rd still no meds and no tracking number. On website says 5-8 business days for delivery I just called now she told me 5 -10 days. 🤷‍♀️

I liked my provider, however I have many complaints about the customer service. I initially scheduled an appointment for their medical weight loss program (with a wait time of about a week) and filled out all the forms that I was asked to immediately after when prompted. Then about two days before my appointment they sent me an email to say that they had not received the forms from me and that if I didn't fill them out before my appointment it would be cancelled and a link to the GLP-1 forms. I replied to them ASAP and let them know that I was not signing up for the GLP-1 program and that I had already filled out the correct forms. Because I didn't want to risk losing my appointment, I filled out the forms anyways. They didn't respond to my email and instead cancelled my appointment the night before. However, I still got appointment reminders for it so I logged in because at this point, I'm confused as to if I have an appointment or not and ended up wasting my entire lunch break. When they eventually sent me the correct forms again (I think I filled them out 3x) and finally got me scheduled, it was another week out for an appointment. By the time I had my appointment I was already two weeks into the service with nothing to show for it. My provider was great. Very informative and very kind. It took about a week and a half to get my medication, so by the time I got it, I'm now three weeks into the program. I only got to experience a few days of the medication before being charged for the next month (so I'm now outside is the money back "guarantee"). Where I've become the most frustrated is that I've had some side effects and in the time I've been on this medication, I've only gained weight. There is no way to talk to the provider through the patient portal and I've sent multiple messages to customer service to find out how to talk to them. It's been several days since my last email and still no response. At this point, I'm so concerned by the lack of ability to talk to a provider when needed that I'm considering cancelling, but I've already paid for two months worth of treatment despite the fact that I will have been on this medication for only two weeks (as of tomorrow).

Have sent many emails and have not received and responses. His really concerns me.

Meh. Not great service and I don’t think the medication is ‘real’. A month in on Semaglutide and I have had no effects at all. Edited to add: I have reached out and haven’t yet gotten a reply. Last time they said to make an appt with my provider (you can’t just do this on your account - you have to reach out). I did but of course it was a different provider - there isn’t consistency in who you see at all. This provider was actually MUCH better - the first one clearly just ‘checked the box’ and asked me nothing before concluding the appt in under 10min - but here I am still getting np benefit. I am a Sr Director at a FQHC - I know all about titration, but this is much slower than is recommended over a much greater time period. It would seem this is more about maximizing profits than anything else.

The website clearly states in FAQ section, to “cancel anytime, use our website.” But in reality you have to send a email and wait for a billing team to read your email and process it, and by that time they will have charged your card again. A great program for weight management but cancellation has been so stressful, and I’ve been unable to reach anyone in the billing team to follow up. So disappointed, I really needed that money.

Initial appointment with provider was great. Scheduling was easy & the PA was friendly & thorough. Medication was prescribed. Then nothing. My account has a “pending prescription” for days and I cannot get a hold of anyone. I tried calling and was asked to leave a message. I sent an email & got a generic “we are busier than usual” response with no answer to my question. I cannot find a way to contact the doctor I spoke to either. Very frustrating because by the time I actually get my rx, I may be past the 30 day window and what if the treatment isn’t a good fit? I’m out all the money I spent? If you are going to provide a popular service, you should have the staff available to handle it.

It's been difficult to cancel. The consultation was minimal, at best, but I suppose adequate. Took a week to get the drug. I had terrible side-effects & was told not to take again. On the website, they say you can cancel from the website, but that's not true. You have to email & they aren't the quickest in getting back to you, I think overall, it's so-so, but I would not recommend based on my experience. Update: There is no button or form from "My Account" after I login, nor is there a link from the FAQ to a tool that will allow me to cancel...so I stand by my statement that you cannot cancel from the website. I did get a response today (3 of your business days later) about my request to cancel, so that was good. I do have to pay you another $295 for a drug I cannot take, but I suppose that is the risk I took-on when ordering from you.